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We recently started using this Shopify chat app, and it has been a game-changer for our store! The integration with Shopify's backend is absolutely flawless, making it incredibly easy to manage customer interactions directly from our admin dashboard.
The app's user interface is clean and intuitive, allowing our team to respond to customer queries in real time without needing to switch between platforms. Features like automated responses and quick replies save us so much time, and the chat history being synced with Shopify orders helps us provide personalized support effortlessly.
It has significantly improved our customer communication and even boosted our conversion rates. Highly recommended for any Shopify store owner looking for a reliable and efficient chat solution!
really like this so far! I can see what customers have in their carts and every step of our interactions to keep my records straight.
It's really easy and fast to check all the customer info in the profile bar next to the live chat so you don't have to let the chat to manage the orders
Excellent. It works according to my expectations.
The AI responses are great, but I am having trouble accessing the Shopify Inbox app on my mobile device.
Thank you for your review. We would like to help you access the mobile app if you are still having trouble with it - feel free to reach out to our team at inbox@shopify.com with more information.
- Shopify Inbox team
I wish the mobile version was free for subscribers
Simple system and now with AI helps answering messages
I love this app. The inbox app has been so helpful to my website. It automatically provides answers to customers and gives suggestions. It is an added asset indeed and provides a unique feature.
Great app for customer service. Beware of the barrage of spam you'll receive from marketing firms, but at least you can block senders.
Only been using the app for a few days, but seems to be simple to use, well thought through and effective.