Shopify Inbox

Very good

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.

Easy to install. Easy to use. I like that I can converse with my customers through the app on my phone and answer questions quickly. Excellent experience so far.

Amazing! two features are simply brilliant, the products and the discount buttons, very practical

We are seeing a good amount of customer take up on this feature

Easy for customers to use and offers great interaction opportunity with customers.

Not very happy with it. There's always a "delay". By the time a customer's message comes through to me, and I try to respond, they have left the store. Yesterday a customer kept messaging wanting a product. I answered her 3 times, with the direct link!! She kept asking, as if she wasn't getting my reply!!! This happens CONSTANTLY! I'm so frustrated an annoyed with this app! I can respond to a customer, and they never see it!!! I KNOW it says it will go to their email, however at least 90% of the time they either never see the email, or have lost interest!

Not bad, but not perfect. For some reason, I didn't receive a notification for one client request.

yes good app worth using

Shopify Inbox is a great tool for our business. Shopify is constantly making improvements and that's very nice to see.