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Shopify Inbox , 2.767 recensies

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Cijfers per recensieniveau
  • 73% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 5% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 5% recensies zijn 1 sterren
9 november 2021

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

29 dagen gebruiken de app
Shopify heeft geantwoord 17 november 2021

Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and take all of our merchant's feedback into consideration. I would recommend getting in contact with us directly to share your feedback on Shopify Inbox so we can share it with our developers for potential future updates. To get in touch with our Support team, please visit the Shopify Help Center ( and log into your account to create a support request. Thanks again! Marty, Shopify Support

Bewerkt 23 januari 2022

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

Verenigde Staten
28 dagen gebruiken de app
Shopify heeft geantwoord 24 januari 2022

Thank you for reaching out and for letting us know that you're having this problem. It sounds like there may be an issue with your staff permissions, which will have an effect on who receives notifications from the Shopify Inbox app. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you: -Victor, Shopify Support

25 juli 2021

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Fougio Bijoux
26 dagen gebruiken de app
27 september 2022

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

26 dagen gebruiken de app
19 december 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Verenigd Koninkrijk
17 dagen gebruiken de app
Shopify heeft geantwoord 22 april 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

Bewerkt 1 augustus 2021

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, indeed.

Beloved Pet Memorial
Verenigd Koninkrijk
15 dagen gebruiken de app
23 maart 2021

Trop ''basique'' . Il n'est pas possible d'automatiser ou de programme d'autres questions que '' je veux connaître le status de ma commande'' ...

Mon Adresse Civique
14 dagen gebruiken de app
Shopify heeft geantwoord 29 maart 2021

Hello Mon Adresse Civique, thank you for your honest feedback.

As we work on making an amazing conversational marketing app, your feedback is important to us. Although, the order look-up feature is not customizable, we will be releasing a new update for all Shopify Ping users within the next few weeks that will allow for custom automated responses that will appear along side the order-look up. I hope you'll try this feature out when it does become available as I think this is what you are looking for!

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping

3 juni 2020

Don't install it. You can't get it off your website, even after deleting it. Plus it comes with the Kit app which is a pain in the butt to get rid of as well.

Michael Steddum
Verenigde Staten
14 dagen gebruiken de app
Shopify heeft geantwoord 10 juni 2020

Hi Michael Steddum,
Thank you for your feedback.

Shopify Ping can be removed from your store by either disabling the chat button from the Sales Channel directly in your Shopify Admin (found on the left hand navigation menu under ‘Sales Channels’) or by removing the Sales Channel entirely from the Settings > Sales Channel section of the Shopify Admin.

If the button still appears on your store after trying either or both of those methods please contact our support team directly at and we can work with you to get that sorted out. 😀

12 november 2021

This app is horrible! I only wanted to add a Messenger chat on my store, something that I used to do throught the Facebook App, but now my customers can't interact with their own messenger account, neither continue as anom, they have to give their emil and all that stuff that is so annoying and we can't follow the conversation on Facebook or Messenger.

Bebecitas Boutique
Verenigde Staten
13 dagen gebruiken de app
Shopify heeft geantwoord 19 november 2021

Thank you for writing your review and I'm sorry to hear that you've had issues using the Shopify Inbox app. I can appreciate that while having the customer enter in their contact details is an extra step for them, this does allow you to reach back out to them if they have left the online store before you are able to respond. You can read more on this here:

Shopify does also allow you to connect your Messenger account to Inbox, meaning you can use this as your preferred messaging service when speaking with customers. If you require any further assistance in getting this set up, please contact our support team directly: -Victor, Shopify Support

17 december 2019

Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.

13 dagen gebruiken de app
Shopify heeft geantwoord 22 april 2020

Merci pour votre avis. Afin que les utilisateurs d'Android puissent profiter de Shopify Chat, nous somme heureux d'annoncer que la version Android de Ping arrive très bientôt. Vous pouvez dès à present vous inscrire pour être averti lorsque cette version sera disponible: Entrez simplement votre adresse e-mail et cliquez sur "Rejoindre la liste d'attente"