Shopify Inbox , 1.647 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 65% recensies zijn 5 sterren
  • 16% recensies zijn 4 sterren
  • 6% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 8% recensies zijn 1 sterren
4 juni 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify.

Niccolò P.
Verenigd Koninkrijk
App gebruikt gedurende Meer dan een jaar
Shopify heeft geantwoord 7 juni 2023

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support

26 mei 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

Verenigde Staten
App gebruikt gedurende 11 maanden
Shopify heeft geantwoord 31 mei 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

23 mei 2023

As long as there is chat, the program keeps sending emails, one for each line of conversation.
Even if you cancel all notification options in the settings, it will still be the same.
Frustrating, no technicians to fix or advise.

Vestar Skateboards
Verenigde Staten
App gebruikt gedurende Bijna 2 jaar
Shopify heeft geantwoord 24 mei 2023

Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some logs for our development team. Please visit the Shopify Help Center ( and we'd be happy to assist you through live chats or emails. Cheers. -Elias, Shopify Support

Bewerkt 8 mei 2023

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

Koala Fabrics
App gebruikt gedurende 6 maanden
Shopify heeft geantwoord 10 mei 2023

Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support

27 april 2023

Infelizmente muito fakes e SPAM a todo momento, chegando a 5 mensagens fakes querendo se passar como membro do SHOPIFY para vender algum serviço, mesmo eu bloqueando aparece novos...
Unfortunately, a lot of fakes and SPAM all the time, reaching 5 fake messages pretending to be a member of SHOPIFY to sell some service, even if I block it, new ones appear...

App gebruikt gedurende Ongeveer een maand
20 april 2023

I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP

Verenigde Staten
App gebruikt gedurende 5 dagen
Shopify heeft geantwoord 20 april 2023

Hi there, Secretcatcandles.

Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you mentioned, we would like our internal team to review your account and provide further assistance. In order for us to investigate, you'll need to head over to the Shopify Help Center ( to create a support request. Victoria, Shopify Support.

16 april 2023

Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.

The Resell Club
Verenigde Staten
App gebruikt gedurende Meer dan een jaar
Shopify heeft geantwoord 18 april 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

14 april 2023

Every time there is a message it emails ALL admin personel.
Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me.

Verenigde Staten
App gebruikt gedurende Ongeveer een jaar
Shopify heeft geantwoord 14 april 2023

Hi, there. Thank you so much for your valuable feedback! I do want to clarify that each staff member can adjust their own notifications for Shopify Inbox. Simply login and head to Inbox > Notifications and adjust as needed! - Skye, Shopify Support

Bewerkt 10 april 2023

It blocks the whole page and does not let the visitor exit. If they reload the page, it loads back up. This is a horrible experience.
got told by support to change the colour and icon when this is not the issue, (tried anyway)

Verenigd Koninkrijk
App gebruikt gedurende Ongeveer een jaar
Shopify heeft geantwoord 14 april 2023

Hi, there. Thank you for providing this feedback. It sounds like there could be a technical issue occurring here. We recommend testing this is out on a freshly downloaded version of your theme. If it doesn't occur in this theme, it is a theme error in your live theme. Please reach out to our live support for more assistance!

30 maart 2023

I've seen a HUGE reduction in the number of customer chats since installing this app. It's because Shopify inbox FORCES the customer to enter their name and email address. This will turn off the majority of browsing customers who may just need a little advice to convert.

VERY disappointing.

Verenigd Koninkrijk
App gebruikt gedurende 14 dagen
Shopify heeft geantwoord 2 april 2023

Thanks for taking the time to leave your review, and for sharing your experience with us.

For context, the system prompts visitors to enter their email address to allow merchants to follow up and continue any further communications, even after the visitor leaves the store. I can completely understand how beneficial it would be to disable this feature however, as I'm aware that it'll allow merchants to quickly address their visitor's concerns.

I'll submit the feedback that you've shared here with us to the relevant development team. Thanks again for leaving your review. -Kimi, Shopify Support