Shopify Inbox

Bien mais parfois innaccessible dommage, si elle était 100% stable je mettrais 5 etoiles

功能强大，使用简单

Trés bien mais il n'y a pas de possibilité de changer la langue

Buena

very convenient for use.

Pratique, efficace, avec notifications, permet une réactivité certaine !

GOOD

It's good to have a quick way to interact with customers.

This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).

The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.

This is an amazing feature! I am able to respond timely to all customer request.