Avaliações (5.115)
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Simple to use, had my first customer chat within one minute of adding it. It's exactly what we needed!
Hello The Uppity Canadian Clothing Company, thank you for your feedback and review!
So happy to hear you had a chat so quickly, congratulations! I hope this leads to more sales. :-)
We have also just launched Shopify Ping for desktop! Go to https://shopifyping.comand login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop.
If you have any questions, feel free to contact us directly at ping@shopify.com
Best regards,
Veronica N.
Senior Support Specialist - Ping
very straight forward conversation with customers and easy to operate.
was able to download the app easily.
I used this app to provide real time customer care. I love when it shows the customer's email and order number that the request pertains to as well as the showing of the customer's current cart items. It will be even better if I can paste screenshots directly in the message box instead of needing to make it a file then attach. Also if I can 'like or love' the customer's message directly as if in the actual chat program, that would be great.
Thanks so much for taking the time and writing this review! We're delighted to hear that our app is helping you with real-time customer care. We'd also be happy to submit your suggestions to our development team regarding the ability to paste screenshots and react to customer messages. Cheers! -Elias, Shopify Support
It is good. I wish it has SMS & WhatsApp capabilities. It would have helped us integrate our WhatsApp & SMS interactions with our customers. Hope to see WhatsApp & SMS integration soon.
Hi there, Redhorns. Thanks so much for taking the time to leave a review for Shopify Inbox! We appreciate your feedback here on setting up WhatsApp and SMS integrations in Inbox. We're always looking to make our products better, and if these integrations would add more value, then I'm happy to pass them along to the Product Team for consideration. It's feedback like yours that helps us continue to offer bigger and better products! I can't comment on when such integrations may exist, but you can rest assured that our team is aware of your feedback. Thanks again! -Imogen, Shopify Support
Una app super útil, sencilla de usar y con la interfaz bastante amigable. La verdad que es muy práctica. Lo que le falta para 5 estrellas es integrar más canales de contacto para poder centralizar las consultas (whatsapp, google, facebook, instagram...).
For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.
Thanks so much for this, your feedback is so valuable to help the dev team know where to focus updates and improvements etc. I will certainly be passing on this feedback - Ivy, Shopify Support
I never get to know when someone pings on the chat. Make it work like messsenger on the cell phone and desktop. Im the only one handling the webpage and would like better and louder notifications
Hello FudgyLove, thanks for leaving feedback!
I'm sorry to hear that you are having issues with hearing notifications from your device and desktop. On Android, it is possible to set a ringtone and increase/lower the volume for each individual app. iOS devices do not have control over individual app notifications. When using the desktop version of Ping - each browser can be muted or un-muted to allow for audio. I will follow up with a email to ensure that we get your notification issue sorted out. I'll be in touch!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I really like this app. It helps to contact customers and marketing professionals who offer a transaction.
Works great. It would be nice if there was a search function to easily search through existing and old messages.
Thank you for taking the time and sharing this feedback with us! We're delighted to hear that our app is working great and we understand that you'd like to see a search functionality for older messages. We'd be happy to share this suggestion with our development team for future considerations. Cheers! -Elias, Shopify Support
very easy very good app for customer support. integration with other apps are easy. thanks shopify..
Hi Sanare Shopping & Sanare Go LLC, thanks for the wonderful review!
I'm glad to hear that you are having a good experience with the app thus far. If you ever have any questions or feedback, please do reach out to our support team at ping@shopify.com.
Best,
Ruby C.
Senior Support Specialist - Ping