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This app would be a world more useful if you can change the ringtone as the current one is extremely difficult to hear if the phone is in its usual place... my pocket!!!
Hello crkd.guru, Thanks for leaving a review and for the feedback!
Unfortunately, changing the notification sound on a third party app is a limitation of Apple devices. You can universally raise or lower the volume, but not change the sound.
If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our customer service team at ping@shopify.com.
All the best to your future success!
Best regards,
Ruby C.
Senior Support Specialist - Ping
We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.
We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal.
Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support
Such a great app helps us manage all our messages to the best of our abilities and keeps our chat organized.
Je ne pensais pas avoir autant de messages via cette application et il y a une réelle conversion en vente ensuite. Merci. Pascal
It's nice having all of my sales conversations in one inbox. It makes it easier to keep track of my orders, and keep my customers updated.
Usei poucas vezes para conversas com clientes, mas o aplicativo tem atendido até o momento as minhas necessidades.
Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database like mongodb)
2. Impossible to work with two stores at the same time
3. Often messages are not sent the first time and you need to resend them again and again
Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for future consideration.
As for messages not sending the first time around, that is not expected behavior. Please connect with our Support team (https://bit.ly/2AWw5VA) directly so we can offer further troubleshooting. -Olivia, Shopify Support
super bien merci ..................................................................................!
This is a good app, I think it can help me sell better...............................................
Application fonctionne très bien et permet d'avoir une véritable interaction avec nos clients. très simple d'utilisation et de paramétrage