Avaliações (5.114)
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Great way to track customer comms and manage individual queries. Easy to assign staff and ensure all contact is maintained in a timely and efficient manner.
Shopify inbox ermöglicht es mir auch auf dem Handy von unterwegs meinen Kunden schnell zu antworten. Das ist super und erhöht den support
I really like the app, but would like it better if you could search for a message instead of going through each one.
Hey, there. Thanks for taking the time to leave us a review for Shopify Inbox! We're happy to hear you've been enjoying the app! I agree that having a way to search for conversations would be a helpful addition to Inbox. I've gone ahead and passed your feedback along to the Inbox Team, so the can consider adding such functionality in a future update. I can't promise when that update may be, but you can feel confident in knowing your feedback was seen. Thanks again! -Imogen, Shopify Support
Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"
Thank you for taking the time and sharing this feedback with us. We understand how automatically sending the message as opposed to creating a new line when hitting enter can be annoying, and we'd be happy to pass this feedback along to our development team. We hope to see this change come to fruition in a future update. Thanks again! -Elias, Shopify Support
Has anything improved with this App after it was renamed to Shopify Inbox? We installed it before but found the front-end widget on our site buggy. It was cut off, impossible for users to see the bottom of the chat window. [ UPDATE ] I am very interested in using this App as its advertised features look great. The backend looks great. The front-end... still a major issue of users not being able to see the bottom of the chat window. Until this is fixed how can this be usable?
I've used it. All I get are marketers trying to sale me their services. If there was a way to block those then this app would be great.
Thank you for getting in touch and letting us know that you've come across this issue with spammers. I'm happy to report that as of Shopify Inbox version 6.5.0., merchants can now block conversations within the app. You can use this feature to block any spam messengers you receive messages from.
We appreciate you sharing your feedback with us and I hope you continue to enjoy using Shopify Inbox moving forward. -Victor, Shopify Support
good experience but still exploring looking for more tips to attract more traffic and happy to hear from customers
Good some detail about what you did or did not enjoy about using this app. Really good -Your comments can help other merchants decide whether to use this app.
Hi Chinoke Co, Thank you for leaving a 5-star review!
We hope that this chat tool will be easy to use and help you connect with your customers. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
very cool App! really great!.
Would it be possible, if a customer chats with you, to see on which page he/she ist?
Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.