Avaliações (5.858)

Classificação geral
4,7
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
17 de janeiro de 2024

红红火火恍恍惚惚

BESTBOMG
Hong Kong, RAE da China
2 dias usando o app
23 de novembro de 2023

Any easy way to chat with your customers if they need help.

Speedfactorshop
Nova Zelândia
Aproximadamente 1 mês usando o app
21 de julho de 2022

sometimes dont receive messages, overall a very good tool. gives a professional touch to my business and helps in increasing sales

Saziken.com
Emirados Árabes Unidos
Mais de 1 ano usando o app
22 de julho de 2020

I like how ell thais app is integrated with the Shopify system.
What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation.
All customers have a name like shopper 123, which doesn't help.

Capsul
Índia
Aproximadamente 3 anos usando o app
Shopify deixou uma resposta 11 de setembro de 2020

Hi Capsul!

Thank you for your feedback.

We have recently added a feature to Shopify Chat that asks visitors to enter an email address or phone number in order for you, the merchant, to follow up with them should they need to go.

Currently Shopify Chat can only recognize North American phone numbers, but if a visitor leaves an email address Shopify Chat will search through your 'Customers' section of Shopify to see if it matches an existing customer. If it does, Shopify Chat will update the conversation to show the buyer's name or email address. If it doesn't match an existing customer, Shopify Chat will create a new customer record for that visitor.

You can also edit the automated away and available messages in Ping to ask visitors to leave information. I will reach out to you personally over email to go over how you can do that. :)

Take Care,
Ellis from Ping and Kit Support.

23 de agosto de 2022

Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.

Esteem Royale Cosmetics
Reino Unido
Mais de 1 ano usando o app
Shopify deixou uma resposta 7 de setembro de 2022

Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers.

We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support

21 de novembro de 2023

updated version best app

Shopio360
Reino Unido
Aproximadamente 1 mês usando o app
15 de maio de 2022

very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it

Nitebird Lighting
Estados Unidos
Aproximadamente 1 mês usando o app
8 de abril de 2021

We can't use this app in our shopify page. Customer can't send a message through this chat. Please update this app

公式キエルキン販売代理店 - KIERUKINSHOP FAMILE
Japão
Quase 3 anos usando o app
Shopify deixou uma resposta 9 de abril de 2021

Hello 公式キエルキン販売代理店 - KIERUKINSHOP FAMILE, thank you for reaching out!

I'm sorry to hear that you are having trouble setting up and using the app. I will reach out via email to help get you set-up so customers are able to send messages and you can reply!

If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Kind regards,

Ruby C.
Senior Support Specialist - Ping

20 de dezembro de 2023

Atendeu perfeitamente ao que precisávamos, a exemplo de delegar assuntos para setores e etc..

The Chemist Look Brasil
Brasil
Aproximadamente 1 mês usando o app
23 de setembro de 2023

Parfait.

MAGUY COMPANY
França
Aproximadamente 1 mês usando o app