Avaliações (4.745)
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The app has helped connect with customers who would like to engage with our business to help them make a purchasing decision.
I used this app to help with my store. It's a great app that needs help setting the important things up to open it up for business.
Hi Robin Ellerbee, thank you for the five-star review!
We agree! The app is great addition to any new business - it can help in customer support and to convert sales. Here is a great blog article on how to do just that: https://www.shopify.ca/blog/shopify-chat
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Die Shopify Inbox funktioniert einwandfrei und wird tatsächlich oft genutzt bei erklärdürftigen Produkten.
Excelente! Lo unico que hasta ese momento aun no puedo agregar la cuenta de instagram.
Pero lo que he usado esta excelente
appli au top rien a dire me prévient également sur mon smartphone tres pratique pour répondre aux clients rapidement.
It allows me to keep track of my consumers in one "place" and increase purchases by responding to their inquiries.
I love it! but I wish there would be a quicker bottom to activate and deactivated without logging separately (it's just repetitive, we have to log in to get into the account and then do it again for the chat)
Provides the chat feature we wanted but there is a performance trade off for website speed (67 down to 47). While this isn't impacting end-user experience (pages still delivering in <2s) it is something to be aware of. The ability to assign particular chats to staff is useful in a larger shop than our but a nice feature. Mobile access is another great feature that in our shop we don't fully leverage but it has come in handy more than once.
If it's possible to make it more lightweight I can easily see a higher rating.
It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.
Needs customization. Default message asks people if they want info on their order not what I wrote and they haven't ordered. Would like to be able to set time for it to be active
Hello Strasburg Children, thank you for submitting a review and the feedback!
It is possible for iOS users to set availability hours with a custom message for customers chatting in outside of your availability. Here is a link to the help set that up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability.
The automated order-look up feature is currently not customizable. If a customer does have an order number, it is an easy way for them to look that order up without having to wait while also freeing up your time to work on other areas of your business. This feature can easily be ignored by the customer by simply chatting into the box without the order number.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping