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Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.
Hello Heartland Soapworks, thanks for your review and feedback!
If you want to add more feedback at a later time to this review, feel free to update it!
You can also reach our team if you have any questions or issues. We can be reached at ping@shopify.com
All the best to your success!
Best regards,
Veronica N.
Senior Support Specialist - Ping
Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.
better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.
la he usado muy poco, pero me ha gustado tener la posibilidad de enviar al cliente rápidamente el producto que desea comprar.
It is nice app to use, I wished it had more options such as multi-image attachment or files during the chat, also you should ad a search box to find the products from our website and suggest certain products out of our catalog to the customer right there and then otherwise we have scroll up and down thousands times to find one product. also the title of the subject line is cut half way so we do not know what products the customer is inquiring about and there should be a link to the product to our website in case we need to check details of the products with customer.
I'm delighted to hear that you've found Shopify Inbox to be a useful app to use, and we also appreciate you taking the time to share with us your feedback on how the app can be improved. I will be sure to pass your suggestions onto our development team. Thank you for getting in touch. -Victor, Shopify Support
Works very well, unfortunately still missing one or two small things. The customer and we do not get a chat history automatically.The automatic mail that a customer has written also does not work for some time. Super functional and clear, easy and fast setup.
Hey, there. Thanks so much for writing this review! We're delighted to hear that our app is working well for you, and we appreciate the feedback. We can see how having a chat history can be helpful for our merchants, and we'd be happy to pass this suggestion onto our development team!
If something isn't working properly on Shopify Inbox, then we may need to take a closer look at your account in order to resolve the issue. Please contact us via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through callback, live chat, or emails. Cheers! -Elias, Shopify Support
I liked this application, i can see the notification each and every time a customer reach out to me.
On utilise cette app et c'est vraiment pratique pour nous. Ceci permets de parler directement avec les clients via un seul chat.
This app has cut our emails down significantly--only wish they had an emoji option to add when talking to customers.
Hey, there. Thanks so much for taking the time and sharing this suggestion! We're delighted to hear that our app has helped you with cutting down emails. We understand that you'd like to have an option for emojis, and we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
一時期日本語変換する度にメッセージが送信されてしまうエラーがあり、使いにくかったのが、改善されて使いやすくなりました。自動返信メッセージがもっと増えて日本語対応も更に柔軟に対応いただけると嬉しいです。