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This app is horrible! I only wanted to add a Messenger chat on my store, something that I used to do throught the Facebook App, but now my customers can't interact with their own messenger account, neither continue as anom, they have to give their emil and all that stuff that is so annoying and we can't follow the conversation on Facebook or Messenger.
Thank you for writing your review and I'm sorry to hear that you've had issues using the Shopify Inbox app. I can appreciate that while having the customer enter in their contact details is an extra step for them, this does allow you to reach back out to them if they have left the online store before you are able to respond. You can read more on this here: https://bit.ly/3oN7xUn.
Shopify does also allow you to connect your Messenger account to Inbox, meaning you can use this as your preferred messaging service when speaking with customers. If you require any further assistance in getting this set up, please contact our support team directly: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Changed from Tawk.to as this is much better integrated with Shopify obviously. All seems great the biggest problem we have is the notifications. Tawk.to played a loud jingle when messages arrived and the browser icon on the PC would flash. Inbox seems to offer no notifications most of the time and then the odd time a single subtle bing.
We have missed a few chats because of this and might be the reason we stop it and go back as it kind of messes us up and makes us look bad.
Hello! Thanks so much for this valuable feedback. Notifications for Inbox do differ depending on device settings and whether or not you are logged in. You can select when and where you receive notifications for customer messages in your Admin and Inbox mobile app. If you'd like to discuss these options in more detail, I encourage you to connect with us via our Help Center by choosing "Contact Support". In the meantime, I'll share this feedback with our developer team who are always interested in opportunities for improvement. Thanks for your input! -June, Shopify Support
Ho deciso di utilizzarla sul mio sito e devo ammettere che è un'applicazione sviluppata benissimo. Molto intuitiva e, cosa ancor più importante, aumenta l'affidabilità per i clienti. Davvero consigliata.
Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.
Merci pour votre avis. Afin que les utilisateurs d'Android puissent profiter de Shopify Chat, nous somme heureux d'annoncer que la version Android de Ping arrive très bientôt. Vous pouvez dès à present vous inscrire pour être averti lorsque cette version sera disponible: https://www.shopify.com/ping. Entrez simplement votre adresse e-mail et cliquez sur "Rejoindre la liste d'attente"
I installed this app, invested time in tweaking and testing it, added the phone app to be always responsive.
No action on the app for since testing. Now I look at my backend and the app is not even there! What's with that?!
I like the idea of what it offered, but it didn't come up with the goods :-(
Shopify Inboxでのお客様へのリアルタイムでの応答は、お客様に感動と安心感を与え購買につながるようです。お客様の知りたい内容や商品への手応えもありますので、ぜひ導入されることをお勧めします。
Basic inbox - writing this review so it stops asking me to write a review for the app. I need 100 characters
Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!
I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!
Thanks for taking the time to leave us a reply, Electricbyke! We're happy to hear that Inbox has been bringing value to your business! You have some great suggestions here, and we always appreciate feedback. I'm going to pass these suggestions along to our product development team so they can look into adding them down the line. In terms of a tutorial, we do have our help document that goes over set up steps (https://bit.ly/3sdVbaF), but we recognize that additional resources may be helpful for some. Thanks again for your review! - Imogen, Shopify Support
Love it. Solves a lot of problems. now we can manage business, our customers from my mobile 24x7 from anywhere and also monitor all the customer communications. This has really boosted our sales.