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This has been operational for a couple of months with us now, it does everything we expected and hoped it would do. It seamlessly integrates with our web site in an obvious yet subtle way. It has helped us engage with customers very simply and effectively.
I guess my only gripe would be, why is it not included as a standard feature of the Shopify platform? As such I wish we had been aware of it much earlier.
So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.
Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger
Hi Ledimporten,
Thanks for taking the time to submit feedback and a review!
Currently, only iOS users are able to set hours of availability within the Shopify Ping app for Shopify Chat. We understand how this is an important feature for merchants and our developers are working this feature on Android and Web/desktop. I don't have an exact date for when this feature will be available on Android. But keep an eye out for app updates!
If you have any questions issues or additional feedback, please feel free to reach us at ping@shopify.com. We continually work towards making Shopify Chat a better app and rely on your feedback!
Thanks again,
Ruby C.
Senior Support Specialist - Ping
I need two features that are essential.
1. Remove conversation history
2. Unblock someone
I wish shopify inbox could be on the same page as my admin page and it wouldn't take me to another window
Hey there, ZUNJOU. Thank you for taking the time to leave a review for Inbox! We appreciate the feedback you've provided us here in relation to how the app opens a new tab. I'm happy to let you know that I've passed your feedback along to the Inbox Team so they can consider adding this sort of functionality in a future update. I can't comment on what may happen from passing along your feedback, but you can feel confident in knowing that the team has seen your suggestion. Thanks again! -Imogen, Shopify Support
Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.
Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support
je ne trouve plus le lien sur la pannel admin pour acceder a shopify inbox ? Depuis le nouveau lifting ila disparu et introuvable dans les onglets
So far, I am really loving this application. It is so nice to see my messages in one place! I also find it convenient that I can see when I have messages whenever I log into Shopify.
This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.
Thank you for taking the time and sharing the suggestions! We can see how having more interaction options, the ability to capture phone numbers, and spam detection can be useful features for our merchants and we'd be happy to pass this along to our development team. Thanks again! -Elias, Shopify Support