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Trop ''basique'' . Il n'est pas possible d'automatiser ou de programme d'autres questions que '' je veux connaître le status de ma commande'' ...
Hello Mon Adresse Civique, thank you for your honest feedback.
As we work on making an amazing conversational marketing app, your feedback is important to us. Although, the order look-up feature is not customizable, we will be releasing a new update for all Shopify Ping users within the next few weeks that will allow for custom automated responses that will appear along side the order-look up. I hope you'll try this feature out when it does become available as I think this is what you are looking for!
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
Don't install it. You can't get it off your website, even after deleting it. Plus it comes with the Kit app which is a pain in the butt to get rid of as well.
Hi Michael Steddum,
Thank you for your feedback.
Shopify Ping can be removed from your store by either disabling the chat button from the Sales Channel directly in your Shopify Admin (found on the left hand navigation menu under ‘Sales Channels’) or by removing the Sales Channel entirely from the Settings > Sales Channel section of the Shopify Admin.
If the button still appears on your store after trying either or both of those methods please contact our support team directly at ping@shopify.com and we can work with you to get that sorted out. 😀
This app is horrible! I only wanted to add a Messenger chat on my store, something that I used to do throught the Facebook App, but now my customers can't interact with their own messenger account, neither continue as anom, they have to give their emil and all that stuff that is so annoying and we can't follow the conversation on Facebook or Messenger.
Thank you for writing your review and I'm sorry to hear that you've had issues using the Shopify Inbox app. I can appreciate that while having the customer enter in their contact details is an extra step for them, this does allow you to reach back out to them if they have left the online store before you are able to respond. You can read more on this here: https://bit.ly/3oN7xUn.
Shopify does also allow you to connect your Messenger account to Inbox, meaning you can use this as your preferred messaging service when speaking with customers. If you require any further assistance in getting this set up, please contact our support team directly: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.
Merci pour votre avis. Afin que les utilisateurs d'Android puissent profiter de Shopify Chat, nous somme heureux d'annoncer que la version Android de Ping arrive très bientôt. Vous pouvez dès à present vous inscrire pour être averti lorsque cette version sera disponible: https://www.shopify.com/ping. Entrez simplement votre adresse e-mail et cliquez sur "Rejoindre la liste d'attente"
I installed this app, invested time in tweaking and testing it, added the phone app to be always responsive.
No action on the app for since testing. Now I look at my backend and the app is not even there! What's with that?!
I like the idea of what it offered, but it didn't come up with the goods :-(
Super easy to set up and like the follow up emails. The custom messages (quick replies & instant answers) are great as we have a very niche business. It would be nice to see our visitors in real-time via Shopify Inbox (our previous chat app had this feature). Also, any way you can add a document upload? Currently, you only offer an image
I'm delighted to hear that you've found the Shopify Inbox app to be useful and that the custom messages have worked well for you. We appreciate you taking the time to share your feedback with us.
In terms of uploading documents or images to your Shopify Inbox messages, this is not possible at this time. I can however see why this would be useful and I will be sure to pass your request onto our development team for their consideration. Thank you for getting in touch. -Victor, Shopify Support
Easy to use. I've made several tests pretending to be a customer, and it worked well. Had some troubles installing on my phone, ended with an app called PING - quite confusing. But now I receive all the customer messages, from Facebook Messanger and Shopify Chat, in one place.
Hello Patterns by Lucia, thank you very much for your feedback and review! Sorry you initially had some troubles, but glad you managed to sort it out - well done.
Yes, Shopify Ping which is free to use, is required to use Shopify Chat. It's like a big inbox on your phone, as you have figured out. Thank you for trying the app and hoping it leads to more sales for you!
Warmest regards,
Veronica N.
Ping Support
So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.
你好，如何联系客服，我想缩短一下聊天框的高度，因为它在笔记本上显示不完整，但我不知道怎么操作。聊天框上面的信息被挡住了，用户看不到完整信息，所以，应该如何调整聊天框的高度呢，或者不能调整，我的邮箱jingxue8023@outlook.com
Hi, great app! We have a question, is it possible to enable chat only on specific pages? For example just on the main screen. Thank you
Hi framesvision, thanks for leaving a review!
At this time, the Shopify chat widget is found on all pages and can't be customized to appear on specific pages. I will share your feedback for customizing the button location with our Developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping