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Great
Love the app but the amount of spam from scammers from Nigeria is insane. I'm going to have to uninstall it, unfortunately.
Hello, thanks for taking the time to write a review. I am going to provide this feedback to our development team. With that being said, you can block conversations that you receive by navigating to Shopify Inbox or directly from the Shopify Inbox mobile app. You can block the conversation by selecting the three dots that appear over the conversation. -Ollie, Shopify Support
Please i need help. I want to uninstall this app but there is no such option. When i click on the Apps menu , this Inbox app does not appear
Thank you for reaching out and bringing this to our attention. If you'd like to uninstall an app, then we've got a step-by-step guide to help you with that right over here: https://bit.ly/2Qc8hTn. However, if you'd like to set up Shopify Inbox and give the app a try, then please follow our setup guide here: https://bit.ly/3CnmL92.
If you need further assistance with Shopify Inbox, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Thanks! -Elias, Shopify Support
Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app
Te ayuda a progresar y generar base datos, capitalizr compras, formas lazos redituables a largo plazo con tus clientes.
Good app except it should allow customization on..
- Icon ; SVG attributes can be set.
- Allow notification to be disabled for new visitors.
- More FAQ Instant answers rather than stick to 7
Hi there, Clare-Rae. Thanks a bunch for taking the time to leave a review for Inbox. I love having the chance to check out these reviews, because we are always provided with such great feedback to help us make Shopify Inbox into something better. I'm happy to say that all of the feedback you've provided here has been passed along to the Product Team for thier consideratin. Who knows, maybe we'll see some of your feedback requests become features in a future version of Inbox! Thanks again! -Imogen, Shopify Support
I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message
~Be able to copy and paste snapshots straight to message without having to save and upload a "photo"
~the ability to save frequently used saved replies. It would be nice if we could have 20+ options.
~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol
Hi there. Thank you so much for your great review and for providing us with this feedback. We do offer the option to save replies, you can configure your saved replies in the Inbox admin. There should not be a limit on the number of saved replies you can have. You can also reply with your "Quick Replies" at ShopifyInbox.com (https://bit.ly/30x02Z4) or through the mobile app.
As for your other suggestions, these are great ideas and I have gone ahead and submitted them to our developers for future consideration. Thanks again! Marty, Shopify Support.
So far, so good. Easy to use. Hope for clients also comfortable to ask or find quick answers. I can recommend.
It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.
Hey, there. Thank you for taking the time and writing this review. While the "Can I get an update on my order status?" is always there for the customers, it doesn't count towards the 4 active FAQs. Nevertheless, we can see how this question isn't very useful for some stores, and we'd be happy to pass this feedback to our teams. Cheers! -Elias, Shopify Support
Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.
Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".