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If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.
Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support
It works really good, but there are some things which you can't change.
1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.
So if you are looking for something more designable, I would recommend something different.
I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying.
I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.
nice
Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.
It's a great app! Mostly useful, does its job well!
The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As we can completely understand the impact of this, I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
I would like the cell phone to work as a whatsapp, sometimes you have to enter the email every so often and I do not realize that there are messages pending to answer because the cell phone app does not notify. other than that all good.
facil de usar
Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
Works fine - but doesnt make any sense that it no multi language.
Shopify build it and Shopify build markets / Translate & Adapt.