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Your app creates customer profiles on its own, so when the customer goes to create an account, it says "this email is already in use".And also on resetting password it show their is no account but on login it shows email already exists.
Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.
Hello Hang and Display -
In order to view and reply to messages, you will need to install Shopify Ping from the Apple App Store (currently iOS only). Visitors from any device can message you, but you need an iOS device to manage those messages.
You can have multiple staff members use Ping to reply to messages, and tapping on a message in the conversation will reveal which staff member sent the message and when.
Thanks for letting us know that you'd like to be able to manage messages on desktop, I will take that feedback back to the team.
All the best,
Ellen
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales!
Warmest regards,
Veronica N.
Ping Support
Doesn't appear to be any way to set availability on IOS either, and that is very frustrating. Customers are reaching out at all times of the night we are not able to answer at those times.
Hello Conscious Ink, thank you so much for your feedback!
On IOS, you can set chat availability in your app settings, but the Android version does not have this feature yet. We are working on adding more options and features in the near future, so definitely keep your app up to date!
Feel free to reach out to our team if you need anything or if you have further feedback. You can reach us directly at ping@shopify.com. Thank you!
Hope that helps.
Best regards,
Veronica N.
Kit and Ping Support
We should be able to archive the conversation once its done. Also Once it is read you cannot change it to unread. I get hundred of messages everyday and It is hard to keep track
So far, so good. The application has worked great and right after setting it up I already had multiple messages. Really think it helps inform customers of our product and probably will convert to sales.
annoying app. should be delisted from the store. Repeatedly receiving emails and its too much annoying
Thank you for taking the time and sharing the feedback. We can certainly appreciate how it feels to receive unwanted emails. If you’d like to uninstall our app, then we've got a step-by-step guide on how to do that here: https://bit.ly/3knkyFK. If you need further support with our app, then we'd be happy to further assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Por que dicen que es gratis si no lo es? no confundan a la gente, ahora no soy capaz de desinstalarla. me pueden ayudar?
Hello BUY FROM HOME SHOP, thank you for your review and feedback.
I'm sorry to hear that you are having issues with the app. Shopify Chat and Shopify Ping are completely free. The only charges may come from third party apps that you integrate with Shopify Ping. I will follow up with you personally via email to help sort everything out.
Please keep an eye on your inbox for an email from me. Thanks again, talk soon!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This app is not elegant. Would require you keep someone on staff 24/7.
You lose the option to be able send necessary items like return shipping labels, because PDF is not a valid attachment. Prospects ask anything that pop's in their head. AND , I receive a notice of request in my email but can't respond without going into an app. Does not work on my phone, because I don't access full shopify on my phone when I'm out of the office. NOR do I want to be available 24/7 !
Thank you for taking the time and writing this review. We greatly appreciate your feedback and we can see how being able to add attachments, such as PDFs, can be beneficial for enhancing the experience of our app, and we'd be happy to share this as a feature request to our development team.
That being said, we understand that you don't want to be available 24/7 and you don't want to access Shopify on your phone. In this case, you may find the third-party app, Tidio - Live Chat & Chatbots (https://bit.ly/3GDh5Ku), more suitable for your needs. Tidio offers both live chat and chatbots, so you can use the app in the office and the chatbots can answer the more common questions when you're out of the office. Their app also integrates with mailing services, such as Mailchimp and Klaviyo, if that's something you're looking for. Cheers. -Elias, Shopify Support
Sham was such a a great service rep all my answers were all taken care of great app i got a $130 sale within 1 hour of answering a question through chat two thumbs up
Hello www.Nuroco.com, thank you very much for your 5 star review!
I am so pleased you have had a great experience with Sham, one of our best and most senior customer support advisors. He is amazing to work with and his knowledge is formidable!
If you ever need any further assistance, you know how to get in touch.
Wishing you many more sales!
Warm regards,
Veronica N.
Senior Support Specialist - Ping