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It's so easy and saves a lot of time. It's way better than it seemed at first and Imglad I tried it.
simple as it can be
easy to use app I hope they add more features soon! It is very basic now, needs more options/colors.
Hello Yum Yum Coffee Company, thank you for taking the time to leave a review!
Your feedback is very helpful and I can address it right here. While the app might feel basic right now, we are definitely working on releasing new features and making improvements. Keep it up to date and you will enjoy the newest tools!
If you have any questions or have more feedback, feel free to contact us directly at ping@shopify.com or from the support section of the Shopify Ping app.
Warm regards,
Veronica N.
Senior Support Specialist - Ping
Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger
Shopify Inbox Login Error.
When I log in Shopify Inbox App in Android, Error Code : browser_not_found.Ens come out. Even though my mobile phone installed Chrome and Samsung Internet. My phone is Samsung Note 9. Please help me on this.
Hi, there. Thank you for your review and for sharing your concerns. That is certainly a very strange error that we would be glad to help you investigate further. In order to do so, please reach out to our Live Support team directly for next steps at this link: https://bit.ly/2AWw5VA.
We look forward to connecting. -Olivia, Shopify Support
We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.
Hi there. Thank you for providing us with this great review and feedback. While you can't delete the messages in Shopify Inbox, you can archive them. Feel free to take a closer look into how you can do this by viewing our Shopify Inbox guide here https://bit.ly/3pxio6L.
In regards to your notifications error, this could be caused by a couple of factors. You may want to try re-installing Shopify inbox to see if you are still getting those issues, it could also be an issue with receiving emails from your email provider or Internet service provider.
I recommended trying to re-install Shopify inbox, and if you are still noticing these issues, reach out to one of our live support advisors via our help center https://bit.ly/2AWw5VA so we can take a closer look with you. Thanks again! -Marty, Shopify Support.
Good functionality - easy to install.
Would like the seamless ability to manage the chats on a desktop.
Most other live chats have this.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
Hello The Cupcake Queens, thank you so much for your review and feedback ideas!
The desktop version is a great idea, many merchants are requesting this. :-) Keep your app up to date and hopefully that feature will be in a future release. Thank you for trying it and hoping it leads to even more conversions for you!
Get in touch with our team directly if you need anything else.
Best regards,
Veronica N.
Kit and Ping Support
a goed
I would give it 5 stars but for the fact, if a person leaves an email you cant copy and paste it into the email from the top of the app. If a person types their email into the conversation then pressing this does in fact open the email app so you can email. It's a little annoying.
Hi BWS LTD, thank you for submitting a review and feedback!
It's the details that matter, right? Having the option to copy the email from the customer information capture form is a great suggestion. I will be sending your feedback to Shopify Chat developers.
If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
good so far is working great have hadn't no issues yet! i suggest so far! really easy to use and simple.. its not confusing like the rest