Avaliações (6.113)

Classificação geral
4,7
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
26 de setembro de 2024

does a decent job crafting answers

Goodwear USA
Estados Unidos
Mais de 2 anos usando o app
19 de setembro de 2024

Have looked at other chat apps and they all wanted a monthly fee for something that is super basic. Good

RichardTracys
Romênia
Aproximadamente 2 meses usando o app
30 de setembro de 2024

gives you feel of professionalism while operating your store.

JAGIARA
Reino Unido
4 meses usando o app
18 de novembro de 2024

o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !

Casa Duth
Brasil
2 meses usando o app
Data de edição: 5 de novembro de 2024

The AI function is perfect.
We hope there is more data report for it.
About the incoming conversions,the respond speed or something.
The available hours need a break or more customized.

Pimax Store
Estados Unidos
3 meses usando o app
19 de agosto de 2024

The one thing you REALLY need to add is the ability to put links in quick replies. We have to cut and paste the same links 20-30 times per day and it's frustrating.

Otherwise, it's great!

SHARKSKIN USA
Estados Unidos
6 meses usando o app
27 de outubro de 2024

Il serait préférable que sur l'application mobile une notification soit envoyée lorsque nous nous faisons déconnecter de l'app... car sans cela, nous ratons de nombreux messages...

Riding Town
França
Aproximadamente 1 ano usando o app
22 de abril de 2024

When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!

RavenRova
Estados Unidos
Mais de 3 anos usando o app
20 de junho de 2024

We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.

Holistic Wellness Blends
Estados Unidos
Quase 2 anos usando o app
30 de julho de 2024

Very good for quick replies to customers. It does have small issues with offline / online status changes but thats minor.

MVHStudios
Reino Unido
Mais de 2 anos usando o app