Avaliações (6.121)

Classificação geral
4,7
Número por nível de avaliação
  • 79% das avaliações são de 5 estrelas
  • 14% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas
21 de setembro de 2023

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.

Parfumfrance.com
França
Mais de 2 anos usando o app
4 de março de 2024

Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

Present Day
Canadá
Mais de 2 anos usando o app
Shopify deixou uma resposta 7 de março de 2024

Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features ...

15 de abril de 2022

Bonne application en générale. Nous avons plusieurs sites de commerce et malheureusement l'application ne permet pas d'être authentifié sur deux sites en même temps. De plus, ça ne rassemble pas tous les messages des différents canaux. Fonctionne bien malgré tout, work in progress et pour le prix, on ne peut pas se plaindre.

Sportdirect.ca
Canadá
Mais de 2 anos usando o app
9 de setembro de 2023

Mit Messenger WAR ES VIEL BESSER

Secondhand4KIDS Kasecha Shop
Luxemburgo
Mais de 2 anos usando o app
20 de agosto de 2020

I wish there was a way to see and respond to chats on your computer. I feel like the Ping app doesn't always send notifications, I often seem to miss messages. It would be so useful to not have to answer on my phone.

WOLCOTT TAKEMOTO
Estados Unidos
Mais de 2 anos usando o app
Shopify deixou uma resposta 3 de novembro de 2020

Hello WOLCOTT TAKEMOTO, thank you very much for taking the time to leave a review. My apologies for the delay in responding.

Be sure to have the latest Ping version ...

Data de edição: 19 de fevereiro de 2022

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

Eva Trends
Hong Kong, RAE da China
Mais de 2 anos usando o app
Shopify deixou uma resposta 8 de março de 2022

Thank you for sharing your experiences with the Shopify Inbox app here and for providing us with your feedback on how we can improve the app moving forward. We appreciate ...

19 de fevereiro de 2024

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

Twitter Bikes
Estados Unidos
Mais de 2 anos usando o app
Shopify deixou uma resposta 21 de fevereiro de 2024

Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically ...

26 de setembro de 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time.

1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first.

2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's ...

Graydon Skincare
Canadá
Mais de 2 anos usando o app
Shopify deixou uma resposta 29 de setembro de 2023

Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I' ...

Data de edição: 29 de agosto de 2024

Thank you very much for this work, but a lot of things are missing:
1. Search in messages (you may suggest connecting an external database or google sheet)
2. It is extremely important to link the conversation to a specific order. Otherwise, the conversation is lost and will no longer be found
3. Often messages are not sent the first time and you need to resend them again and again

Dostavka
Ucrânia
Mais de 2 anos usando o app
Shopify deixou uma resposta 14 de março de 2023

Thank you for taking the time to share your feedback with us to help us better our services and offerings. We will be sure to pass your comments along to our developers for ...

8 de janeiro de 2024

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Benn~Burry
Estados Unidos
Aproximadamente 2 anos usando o app