Avaliações (5.480)
Refinar
-
Por avaliação
The previous version was working well. The new version harms our business significantly. Please revert it back to the previous bold and clean version. V
Hi Natuross, sorry the updated design is not working for your store. The previous widget cannot be restored, but you can customize the new one from Sales channels → Inbox by selecting the pencil beside Inbox. This opens the theme editor, where you can flip "Invert activator colors" to make the chat more visible. Coming soon we will enable more settings for font size etc.
I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?
Hi HWANGSIL, sorry you ran into an issue. We had a brief outage that should have resolved. I just confirmed on your site that chat with AI agent is working. Let us know if you see a problem again.
I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'
Hi AIX-studio, sorry you ran into an issue. We had a brief outage that should have resolved. Is this still a problem you are seeing?
We need localized features on the app (at least multiple language support for the welcome message on the chatbox)
Er vild med den nye Agent funktion - Den skal i videreudvikle på!
最近的更新一以后非常得不好用，为什么要这样子？
bitte sofort wieder die funktion einbinden das kunden mit email chat schreiben können so ist das nur müll die app es bringt nur mehr chaos rein BITTE SOFORT EIN UPDATE machen....
Das neue Update ist leider sehr schlecht. Bitte rückgängig machen.
Ich bekomme meine Nachrichten auf mein Handy, und kann die auch sofort beantworten. Die KI schreibt selbst schreibt schon Antworten vor die man auch so übernehmen kann. Aber immer schön vorher einmal durchlesen.
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
Thanks for your review. Shopify Inbox now uses verified sign-in for conversations with staff. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects buyers and merchants and connects the conversation to the correct customer record, which gives staff better context for personalized support. You can turn Require customer sign-in off in Sales channels > Inbox > Chat settings if anonymous chat works better for your store. If you have more questions feel free to reach out at help.shopify.com.
