Shopify Inbox

is the best to use from messages to marketing and the most important part is everything is free

Wish this didn't open a new tab in your browser but it works well. Easy to use.

Very helpful and easy to use, only addition we would like would be to be able to attach documents

So far it has been a very good experience.....

It does a great job, the only thing I am missing is some kind of archive for older communication.

Overall it works alright, but there's too long of a delay between when the customer sends a message and when it pings on my iphone. The latency is too high. It's not like a text message that pops up within a matter of seconds. This takes minutes.

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

It does what it says on the tin, there are occasions I do miss the messages, but I'm not sure if that's my end of Shopify's but on the whole communication is good.

It's great to have a direct line to customers. I'm not keen on the automatic replies, but we don't have to use them and the inbox app itself is very useful.

Simple and easy to use application... 4* because we miss CRM or client link to save the history of any contact.