Shopify Inbox

スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。

You cannot change the "Chat with Us" title on the app, please help with this.

Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.

We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.

It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.

its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear.

I have tried refreshing my browser and everything.

Please help.

I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.

The app is good but customer cannot receive instant reply from shop....
i hope there will be improvement. Customer need to refresh his browser to check our reply.....

It works really good, but there are some things which you can't change.

1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good.
2.) You are not able to change the chat symbol to match the CI of your site.
3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile.

So if you are looking for something more designable, I would recommend something different.

Would be great if there were additional features;
1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing.
2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy