Caractéristiques
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Basées aux États-Unis
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Utilisation directe dans l’interface administrateur Shopify
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Fonctionne avec les thèmes les plus récents
À propos de cette application
Lancement
14 août 2019
Langues
anglais, français, allemand, italien, japonais, portugais (Brésil), espagnol, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, finnois, coréen, norvégien, portugais (Portugal), suédois, thaï, turc, vietnamien, et polonais
Catégories
Chat , Promotions – autreAttirez des clients et concluez des ventes en interagissant avec les visiteurs dans le chat.
Shopify Inbox est un outil de messagerie gratuit qui transforme les chats en paiements. 70 % des conversations dans Shopify Inbox concernent des décisions d’achat. Sur Inbox, vous verrez des informations sur les clients en direct. Découvrez les produits qu'ils ont consultés, le contenu de leur panier et leurs anciennes commandes. Partagez des recommandations de produits et des réductions, et concluez des ventes. Créez des réponses rapides et des messages automatisés.
- Activez le chat et suivez les résultats dans votre interface Shopify.
- Gérez les conversations issues du chat et de Shop.
- Obtenez des informations sur le profil et le panier du client dans Inbox.
- Envoyez des produits, des photos et des réductions directement dans le chat.
- Automatisez les messages d'accueil, la capture des coordonnées et les FAQ.
4 516 avis
Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!
I would recommend. After initial retraining on the app, we've come to rely on it with our customer interactions. It actually has a great deal of functionality that we didn't realize until we started using it.
It works great for us, Easy to attach pictures, link stock, set up automated answers and quick replies. I've looked at more comprehensive inbox's but this one fulfills our needs perfectly.
It's a good app, works well and it is easy to customize. I specially like that you can set a schedule for when you are available so I'm not getting messages at all hours of the night.
À propos de cette application
Lancement
14 août 2019
Langues
anglais, français, allemand, italien, japonais, portugais (Brésil), espagnol, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, finnois, coréen, norvégien, portugais (Portugal), suédois, thaï, turc, vietnamien, et polonais
Catégories
Chat , Promotions – autreConçue par Shopify
À propos de Shopify
Note moyenne : 4,3
15 ans d’expérience dans la création d’applications pour l’App Store de Shopify
151 O’Connor St, Ottawa, ON, ON, CA