Shopify Inbox

Shopify Inbox


Sell over chat, and talk with your customers anytime, anywhere

3.4 评分(308 评价)

Turn browsers into buyers

Share products, discount codes, and get powerful insights so you can sell more and focus on chats that convert.

Help more people in less time

Create quick replies, FAQs, and automated messages all from your admin and keep your brand consistent.

Centralize chats in one place

Chat in real time or use email and SMS to follow up when you can’t talk to customers live.

关于 Shopify Inbox

About Shopify Inbox

Talk with customers and sell over online store chat, social media, and email all from Shopify Inbox. Customize online store chat, saved responses, and more right from your admin. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support, all for free from a single business chat app.


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:

  • Save time managing customer conversations from online store chat and social media all within a single app
  • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
  • Send automated messages and continue chats over SMS or email so you don’t need to respond in real time
  • Know when customers add or remove items from their shopping cart
  • Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app:

APPLE BUSINESS CHAT // Let customers contact you through Messages on their Apple device.

MESSENGER // Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.

INSTAGRAM (coming soon) // Let customers contact you through your Instagram posts, stories, and Shop tab.

Eligibility requirements:

  • To use Shopify Inbox you must have an online store with Shopify
  • You must use Shopify Inbox on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages





3.4 评分


  • 5 评分
    39% 的评分是 5 星
  • 4 评分
    11% 的评分是 4 星
  • 3 评分
    12% 的评分是 3 星
  • 2 评分
    12% 的评分是 2 星
  • 1 评分
    26% 的评分是 1 星



Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.

The Nordic Streams

After I uninstalled the app, it's not on my apps list anymore. However, the app still appears on my online store homepage on front end, and also on the admin panel on the back end. Please inform me on how to delete it completely from my store. Update: After 3 days I have discovered one more "interesting" thing - after the uninstalling of Shopify Inbox, as I said it still remains in the store front (fully) and on the backend (partially, just some indicators). But I cannot use any new messenger app on top of that - after installing another messenger app, I can see it from the back end, but not on the front end! On the front end I still see only that Shopify Inbox chat icon, but not the icon of the new messenger. Very frustrating! Seems I have to abandon the whole Shopify account and move to a new one. What a mess!


This app does not support image. you won not able to see on your mobile. it's completely disappointed.