絞り込む
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評価順
Inactive support as on 04/09/2024, I waited 48 hours on live chat for a response and they are no other contact methods also the extended pricing contact us form doesn't work and many features don't work as well as some basic settings are unavailable. Highly unacceptable.
- Firstly, I don't want to work with people who say "F*** you, F*** the devs" on support chat (screenshot attached). You have no right to say this to anyone!
- You waited "18 hours" between your first message & last message (sep 3, 13:22 and sep 4, 08:10). Stop misleading by saying 48 hours. (screenshot attached)
- I was away for the day and replied to all support queries over mail except yours because of your cuss words.
- All features work. All settings are available. Demo video shows everything. Anyone reading this: just install & see everything for yourself.
- I am glad you were never a paid customer cause even if you were, I would have refunded your money and stopped your access if you say such things on support chat.
Screenshots & full report: https://dreamboatai.notion.site/Calling-out-a-horrible-customer-6f9cbfc7de85460cb3c64fe226ef39d1
The app doesn't work as they stated. Installed Flowed all steps to set it up and nothing happened. Glad i dint pick a plan to pay for.
Dear Tanner,
I'm Kabir, co-founder of Engagebud. I appreciate your feedback and I'm sorry to hear about your recent experience. After personally reviewing your session analytics, it seems there may have been a small misunderstanding in the campaign setup - it was not set live, which is why it didn't appear on your store.
We're committed to providing prioritized support to all our users, which is why I've made my personal mobile number and email available(Scroll down) to ensure immediate assistance. However, it also appears you didn't raise any tickets. Had we been alerted, our team would have been more than ready to address your concerns right away!
To ensure you're getting the most out of our tool, I'd like to personally invite you for a tailored walkthrough of our platform. I have reached out to you via email and am looking forward to your response.
Please give us another chance to turn your experience around. We're here to help.
Best,
Kabir
Co-founder, Engagebud