inkFrog for eBay , 453 arvostelua
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Did not work for my long established store - disappointed as I had high hopes but sales just did not happen - I think we got 1
We have taken your concerns seriously, and in our efforts to assist you further, we have reached out to eBay's team to explore the possibility of obtaining optimization guidance on your behalf that can help enhance your sales on their platform.
Please also feel free to reach out to our customer support team so we can work together to understand your unique situation and provide assistance. Your success is important to us!
No Trial and Forcing to Buy Paid Version without testing
We sincerely apologize for the inconvenience you've encountered regarding the trial of our inkFrog software. After investigating, we discovered that there is an older inkFrog account associated with your Shopify store, which had an expired trial. We understand that this situation may have led to confusion, and we want to make things right for you.
To rectify this, we would like to extend another trial for you to explore our software without any obligations. We appreciate your understanding and thank you for bringing this to our attention.
The update this past year has rendered Inkfrog completely useless to Ebay Motors sellers. There are so many bugs and fixes that need tending to, it literally made listing on ebay more of a hassle than helping us.
Most buggy piece of software I've ever used. In the last 12 months I have emailed them over 40 times regarding issues. Not good enough for a paid app. At least they are usually quick to resolve. Unfortunately the last 3 weeks their server has been very intermittent and remains unresolved. No reply to a request for a credit considering the major disruption this has caused. I have now closed my account with them and will move over to Ebay's app which is free by the way.
UPDATE: App continues to duplicate orders in shopify. We lost 5k in dupe shipped orders in 1 day!! Do not use this app, it creates duplicate orders and has server glitches. We just discovered that we lost several thousand dollars due to duplicate orders created by Inkfrog in Shopify. Not safe to use, unless you manually check each order to ebay and paypal before shipment.
Non-functioning as it was supposed to. Listing eBay seldom apply to listings. Orders do not make it to shopify. Very disappointed.
InkFrog is a terrible platform to use. I have been a user since 2014 (4 years, because I couldn't find anything else 'better') and have had many problems with them. Today, we discovered that thousands of our listing profiles were erased by InkFrog because of an 'update' and that the 'information is not retrievable'. They expect us to rebuild 4 years of listing profiles because of an internal update. We are looking for another provider now, I wouldn't suggest InkFrog to my worst enemy. They are beyond terrible, have extremely poor customer service, and the program is glitchy and slow.
We have over 10,000 listings on eBay Motors and they ALL lost years worth of compatibility profiles.
I would never recommend InkFrog to anyone.
If you value your business be very careful using this, inkfrog randomly updated stock for no reason causing us major issues having to cancel orders. eBay seller ratings plumitted because of this and had to spend hours rectifying this. 3 times its happened, little to no details from a really poor support team, Shame used to be a great product,
Would rate this a Zero- Backend team has no idea what they are doing nor will they honor anything they say- Avoid Subscription as once they have your money you'll never get it back even if you cancel your account and they "mistakenly" never did on their end. Guess my company is just out of that money now as they refuse to refund their error.
LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.