inkFrog for eBay

I have been using this app for a few months now and overall it works well. It takes time to get used to the user interface and how to manage your listings, but this is never going to be easy whatever tool you use. Synchronisation between shopify and ebay can fail for a number of reasons, so it takes time to understand what all of the errors actually mean. Saying that the support team are very responsive and helpful when it comes to understanding what is broken. I have raised a few enhancement requests, but there is very little appetite to enhance the app which surprises me.

I am very satisfied with it. Easy to set up and work with, does exactly what I wanted it to, support has been up to standard.

At this point if I could give this app a zero I would. I have paid for this app for quite a few months now. I received an email out of the blue stating that my trial had run out and that my account was being downgraded to a free account. At first I thought it was some type of mistake until I realized that they canceled me so that I will now have to pay $29 a month instead of the $18 that I was previously paying for the same service. No warning, nothing. This is just bad business. Don't waist your time. Find a app that is loyal to it's customers.

Does not sync images with shopify and no BULK edit or CSV for images!!!!! you must do each manually!

Great integration for eBay! Makes listing products on ebay super easy!

Very happy with integration process

The one thing we really wanted it to do can't be relied on. The synchronising could be better, to say the least; eBay sales can take several hours to sync to Shopify and sometimes don't do it all, so you can sell stock in Shopify that has already sold on eBay. And, it can be just as bad syncing to eBay; we have regularly had to cancel transactions on eBay and ruin our eBay status due to items still being listed on eBay several hours after selling out in our Shopify store.

You can report this to support, as we have done, All they will tell you is that they will pass it on to the developers, and you never hear any more from them. Had the same issue with their extra cost templates; we reported bugs several times only for support to supposedly pass it on to the developers for nothing to be done.

In our 'final straw' experience, we asked for an explanation as to why a particular item did not sync and advised them that unless they could provide this, we had no faith in their app and would stop using it. Guess what, passed to the developers and heard no more even when we chased them up to give them the opportunity to redeem themselves, we were just fobbed off. So, we weren't bluffing; we can't continue to use an app that is so unreliable in such a critical area and be met with a lack of support and have thus cancelled our subscription and uninstalled this app.

Doesn`t display orders from time to time. Especially multi item orders don`t show up. Please fix that guys!

4.5 Stars! We have used inkFrog since June of 2017. I currently have approximately 2000 ebay listings thru inkFrog. Very simple to go from your Shopify store to ebay with this app. I highly recommend that you alter your headings to more closely resemble how people search on ebay.
The app is occasionally glitchy. I do check ebay everyday at 3:00 pm to make sure that all my orders have been synching thru. Every once in a while, there are a few left hanging.
I have had good luck with customer service. I haven't used them very often, but when I have, they have been quick.
All in all, I would give inkFrog 4 and a half stars. If I had another site I wanted to hook up with eBay, I would use inkFrog again.

This team has awesome customer service. I emailed them this morning with an issue, with the expectation of not receiving a response back today. Not only did I receive a response within 15 mins, they also fixed all of the issues I had and offered me a video chat to show me how to work features.
Thanks Sheryl you rock!
Lesley
www.KeChic.com