inkFrog for eBay

this app is horrible. price point is good but now api's dont work and i'm paying for an app that tells me "api's don't work" and to upload directly to ebay. what am i paying for then?

I started out with doubts, but am happy now. I linked this app to my Shopify account, in order to get access to my eBay messages. It looked like inkFrog supported that feature, but only the ebay message headers would import, and any graphical links were omitted. I sent inkFrog support a message, and they had it completely fixed in about 2 days. However, they did respond to me, in about 5 minutes. Their support is top notch. They always get back to me, in about 3 to 5 minutes, with an answer...even on the weekends.

However, today (2/1/19), I tried to turn on the feature for inkFrog to auto send feedback to eBay, and even tho their help file shows how to do it, that feature is missing from the app. I sent the complaint to inkFrog, just before writing this review.....now, 3 minutes later, I get a reply from them telling me that this feature isn't included in the "Basic" plan. I need to have the "Unlimited" or "Designer" plan. Even tho that was made clear to me, before purchase, I did not see that, and I feel that omission to the Basic plan, is in very poor taste. I will augment this review to 5 stars, if anything changes....

Not worth it. Orders stop syncing and listing stopped showing. Now my inventory is ruined and my ebay sales have crashed.

What a terrible mistake. Worst of all, no support.

It was so easy to add products to ebay. I wished the other apps were as easy. Well worth it! I didnt even need support to do it.

Easy to use and really helpful to integrate your Shopify account with eBay.

THis app does show some promise, as it has a reasonable price point.
But BEWARE that often enough, it fails to import eBay orders, (and therefore fails to import them into Shopify for processing).

So you MUST keep an eye on eBay and Inkfrog AND Shopify. This has happened to all Shopify stores that I have (4 atm), so it must be system wide problems that they have.

Their sync failures have happened multiple times. SO the product, although functional, isn't reliable enough.

Really happy with the App and communication; Just transferred from another app to sync products between my website and eBay and has been so much easier to navigate from the start. Hopefully my experience will continue this way.

Very fast to respond to emails however they don't take the time to understand the real issues despite detailed information were provided along with screenshots.
No telephone support.
No clear instruction on how to run the start.
It effects the Ebay selling limits which cause quite a major loss in sales.
It does not sync all the SKUs from Shopify to Ebay.
It does not sync properly price changes from Shopify to Ebay.
It does not sync properly variations changes from Shopify to Ebay.

I used the inkfrog to load my ebay store into shopify, and now use it to load new items from ebay into shopify store. I find it easier to keep both stores in sync this way.

InkFrog represents the best value for eBay integration. I've had zero problems with setup and their support staff is excellent.