inkFrog for eBay

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it takes so long to sync (sometimes 24 hours later, the inventory still has not synced), they just say, Sorry there was a delay. Support has become terrible. If I was okay with manually updating everything myself, I wouldn't bother contacting them.
Right now, every time I sell something on eBay, I have to make sure that the inventory levels are synced. Furthermore, when I import products, sometimes there are problems where the import gets "stuck" and all the time you spent saving the settings for each listing will be lost. Very irritating and time-wasting.

Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend

Ok, this is a great app that syncs your inventory across your sales channels in seconds MOST OF THE TIME. When it doesn't, however, you will not learn about it from the app itself until you get email from angry customers or notice that you oversell you items. Tech support is very helpful and tries to help within an hour or so, but the same type of errors repeat every couple of weeks, making you process all your inventory levels and orders manually.

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It's good. Easier to use than other apps for sure. There are many features that although we don't really use but look very useful. Recommended for eBay connection

Helps us keep eBay going with minimal work fron us or Shopify.

Excellent customer service too!

This app is super easy to setup and use. I had a few items listed and syncing with eBay within minutes of installing! They have some excellent video guides to clarify and explain various aspects of the application. This was all I needed as everything is so intuitive and easy to do. Now the app is reliably syncing any changes on Shopify back to eBAY and pulling my eBay orders into the Shopify admin panel - it just works!

I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to double check that everything is synced up and occasionally results in orders not being sent out when they should. The staff have done their best to assist but have advised me it's not something that will be fixed as it occurs for a multitude of reasons.

EDIT: Downgraded to 1 star due to the software becoming increasingly worse and costing our business money and reputation.

I use this daily to feed multiple ebay accounts. Saves so much time and its very flexible. Easily pays for itself every month. Been using this app for 2 years.

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed.
Support was rude and unhelpful.

Great app. Glad I have found it and there are people who made it! Makes my life easy. Thank you.