Avaliações (459)

Avaliação geral
4,1
Pontuação por nível de classificação
  • 68% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 5% das classificações são de 2 estrelas
  • 19% das classificações são de 1 estrelas
30 de março de 2016

The worst customer support. Software crashes multiple times a day. Company hides behind emails. ZERO customer support. No possibility to speaking with a person or solving the issues. NO ONES CARES. If you care about your shopify store use somone else - they are not worthy of your time! you are welcome to contact us to hear more!

Lorenas Worth
Estados Unidos
Over 3 years usando a aplicação
30 de janeiro de 2020

LIARS!!!! I have been a customer for years. I used their app on 3 sites. On a routine import Inkfrog mixed up all the images so the items in inkfrog had the wrong item. I tried to work with them. I had to get shopify involved. Shopify proved to them that I never changed the images. They refused to acknowledge it was their mistake. Their customer service is the most RUDE and ARROGANT and its not a language thing, they are American. Their goal with customer service is to confuse you and frustrate you until you drop the issue. I have never written a negative review on shopify before for an app. Sometimes the App works but there is no company I would wish to go out of business more than EBAY Connect/Inkfrog. Use them only as a last resort. I'll remove this if they apologize and admit they lied which they have.

QuickDVDdelivery
Estados Unidos
Over 3 years usando a aplicação
23 de julho de 2017

Had been using for around 9mths now, was great at the start. However, it seems that no fixes are implemented to their app if shopify updates themselves.
There has been a few big updates from shopify, and every time this app gets worse and worse! I have seen my EBAY rating from top rated seller drop to below average in the last 8 weeks due to this app not syncing correctly and hiding sales, missing sales, pricing wrong etc!

I will be uninstalling this. I feel as it just makes so much extra work, it has affected my businesses reputation.

Would really think twice about installing it.

Cherri Lane
Austrália
About 3 years usando a aplicação
13 de dezembro de 2016

TERRIBLE. My orders are not syncing through from Ebay. I have orders pending in my eBay and my team can't see them in Shopify in order to ship them. This has happened several times and no solution. I also have inventory syncing issues all the time. Convenient when it works but right now TERRIBLE.

Blue Daisy
Estados Unidos
About 3 years usando a aplicação
Editado a 14 de maio de 2019

I used to think this app was pretty good, but lately, I keep having problems syncing my inventory. For example, something will sell on eBay, say, yesterday, and today, the inventory still hasn't synced with my Shopify store. Also, when I contact customer support, it seems like they just manually update it, but don't fix the root of the problem. They do not care. All they say, when I ask why it takes so long to sync (sometimes 24 hours later, the inventory still has not synced), they just say, Sorry there was a delay. Support has become terrible. If I was okay with manually updating everything myself, I wouldn't bother contacting them.
Right now, every time I sell something on eBay, I have to make sure that the inventory levels are synced. Furthermore, when I import products, sometimes there are problems where the import gets "stuck" and all the time you spent saving the settings for each listing will be lost. Very irritating and time-wasting.

woot & hammy
Estados Unidos
Almost 3 years usando a aplicação
Questão respondida por inkFrog, Inc 17 de maio de 2019

Thank you for giving us feedback on your experience. We will be taking note of your feedback to ensure that the problems are reviewed with our customer care team and developers. I apologize for any inconvenience we may have caused you. Please feel free to reach out to our team directly at help@inkFrog.com or myself by emailing sheryl@inkFrog.com and we would be happy to assist you with any issues you may be currently experiencing.

12 de janeiro de 2020

Terrible customer service.
I want to change the app..
Quick response but just sent templates.
I can't recommend

BOROPBY - Japanese Fashion & Lifestyle
Japão
Over 2 years usando a aplicação
Editado a 17 de julho de 2017

I've been using inkfrog for nearly 2 years now and for the most part it's been really good. It generally keeps the inventory synced up regularly and the support staff are fast to assist (usually have issues resolved in 12 hours or so) however the software can be terribly unreliable when it comes to syncing orders from ebay to shopify which is a real pain. It results in a lot of lost time have to double check that everything is synced up and occasionally results in orders not being sent out when they should. The staff have done their best to assist but have advised me it's not something that will be fixed as it occurs for a multitude of reasons.

EDIT: Downgraded to 1 star due to the software becoming increasingly worse and costing our business money and reputation.

My Lash Store
Austrália
Over 2 years usando a aplicação
13 de agosto de 2018

Using this software has been the worst experience I've had with Shopify. I wouldn't recommend it to anyone. It would make changes that I had set to not be changed.
Support was rude and unhelpful.

Videguy Collectibles
Estados Unidos
Over 2 years usando a aplicação
Editado a 8 de dezembro de 2018

At this point if I could give this app a zero I would. I have paid for this app for quite a few months now. I received an email out of the blue stating that my trial had run out and that my account was being downgraded to a free account. At first I thought it was some type of mistake until I realized that they canceled me so that I will now have to pay $29 a month instead of the $18 that I was previously paying for the same service. No warning, nothing. This is just bad business. Don't waist your time. Find a app that is loyal to it's customers.

Solo Stylezz
Estados Unidos
Almost 2 years usando a aplicação
18 de setembro de 2019

Does not sync images with shopify and no BULK edit or CSV for images!!!!! you must do each manually!

House of Dasein Kink Toys and Apparel
Austrália
Almost 2 years usando a aplicação
Questão respondida por inkFrog, Inc 26 de setembro de 2019

House of Dasein, inkFrog does not sync image changes done in Shopify after the initial import of the products into the inkFrog software. During the initial import, the images are imported from the store. We don't have the option available to import image changes nor edit images using a CSV (though you can update the listing otherwise, using a CSV file). This review is based on something we don't offer and don't claim to offer but I will submit the suggestion for these types of updates to our developers for consideration in future software updates. Thank you for taking the time to provide us with your feedback/suggestions.