Inkthreadable: Print on Demand

I used these guys for around a year. I really wanted to like them, as a UK based print on demand supplier.

In fairness, the print quality on some T-shirts was pretty good. The app, payments etc.. was all very simple to use. The issue was always delivery speed - which was hopeless.

They always promise that orders will be dispatched within 3-5 business days. Whilst I had a few that went in that time, the vast majority went way past that. in fact I had some orders waiting A MONTH before they were shipped.

This is isn't acceptable, and damaged our business. Thankfully I'm now in the position where I can buy in stock in bulk, so no longer need to use Inkthreadable or a print on demand supplier.

Would I recommend these guys, unfortunately, no, I wouldn't. Not until they speed up their production process significantly.

Massive Stock Issues. Please be aware their website DOESN'T reflect the suppliers stock so once customer places an order, then they will notify you product is out of stock and ask to select replacement. This reflects badly on our store as I had to go back and disappoint customer. I have started looking for alternative fulfilment partner as this is a risk I am not prepared to take.

Fantastic app, the option to be able to ship worldwide, particularly to the UK and EU within just a few days was what attracted me .. then I learnt about just how many products these guys can fulfil for me... That nailed it!

I'm so glad I took the time to install this app because my sales have DOUBLED over the last 3 weeks!

great service! thanks.. www.unicorn.gifts

I have been using Inkthreadable for just over a month now and haven't really had any problems with their service. Their app integrates with shopify quite nicely, meaning its easy to mock up designs on their website and transfer them straight to your store therefore reducing the time it takes to create new products. I feel 4/5 stars is a fair judgement of their service as printing and shipping times can be a little slower than ideally you would want. But this is to be expected with a company printing on demand to a range of clients, therefore it is something you take on-board before choosing them as a supplier. Overall for me, the pro's of using their service and they are UK based, clearly outweigh the con's.

System itself is at 4/5, Customer Service is fast and always available, although not always problem solving orientated 3/4. Product portfolio 4/5, process time 3/5, unfortunatly currently the software does not tell you if stock is available or not. So far 75% of my orders involved products out of stock and I had to get back to customers and find alternatives.
The team is working on developing the IT to include out of stock information, but currently this really is a show-stealer. Whitout this component in the future, the fulfillment is not really saving time and work. So unfortunatly, at the moment only 2/5.

EDIT: I just had to uninstall the App. Unfortunatly we had too many returns and quality issues. Labels were not printed as agreed, prints were not centered and either to much left or right, or to low, wrong sizes were sent, sometimes with packaging slip - sometimes without and and and. It is just not a reliable service (stock availability asweel... see above) and we can currently not use it and pass these problems on to our customers.

The team is always helpfull and available, but overall deliverytime from the UK to Germany is far too long (sometimes 10-14 days) The system is developing fast and it is visible the team is trying, it is just not at a usable point yet. perhaps we will retry in a year or two, currently it is costing us money, time and unhappy customers.

100% of orders have been delayed by 1-2 weeks.
Irritating UX at times especially when uploading an alternative colour design on multiple colour t-shirts. Every customer has emailed me asking where their order is, now as a brand new company, I have no trust and it's inkthredables fault. Believe me, I was so excited to use these guys and give them a great rating for a UK company, but they let themselves down. The chat team are mostly nice though, Liam being the most caring.

We like inkthreadable and their potential service but have been disappointed with attention to detail - shipping wrong products to customers - bad printing. We want them to get better so we can continue to work with them.

This 5 star rating is for the app and for the excellent service I've received from Inkthreadable since I first contacted them about a month ago.

Every question I have had has been answered quickly and to my satisfaction.

Most importantly, the quality of their garment printing and their speed of order turnaround is incredible compared to my previous supplier.

Poor quality products and delay in shipping. Wrong product sent.
Quick to refund though, and fast customer service.