Inkthreadable: Print on Demand

Customer Service is excellent. Embroidery is inconsistent - sometimes it is what you order, sometimes not. Printing is mostly good - had a few misprints. Quick to refund but slow to replace. Print timescales are poor, and delays are frequent.

Very happy with the service we have been receiving from Inkthreadable, they always go above and beyond to make sure that our orders are right. In the early days of our brand journey we feel reassured that orders will go out and be of great quality. Linked and integrated very easily with our shopify site, we couldn't be happier.

I’ve worked with them for the last 3-4 years. I’ve tested a few printing companies in the UK and in Japan. Positives: In terms of print quality they are really good. The customer service is consistently quick (usually within 24 hours), fair, helpful and friendly. One of the main draws for me was their early adoption of fair trade/organic products. Super grateful to the team, I haven’t really had any issues apart from lost shipments and a few mistakes here and there that they quickly helped with. lost shipments aren’t really their fault anyway. That happens about 1 or 2% of the time I would say from my own experience. But again, can’t fault Inkthreadable for that as far as I can see. I think they’re a really good company. Improvement suggestions: I wish we had the option to double print white shirts, like you do for the black ones. prints look much better on black because you do 2 coats (white base, full color). I wish you could do that on white so the print is not so faded. I also wish we could check the stock for each product online. some t-shirt prints do eventually begin to disintegrate after around 100 washes, so if that could be improved that would be really great. anyway, you guys are killing it. the people leaving 1 star are haters .. I’m sure tons of people are happy with this company that don’t leave reviews. thanks for everything and looking forward to continue working with you