Instafeed ‑ Instagram Feed
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Every time I try to use opens another browser.
The pictures links on my store don't work.
And the support is shit! they never reply!
Hello Caglisto,
Thank you for sharing your feedback on Instafeed.
We apologize for any inconvenience you may have experienced. We respond to all customer’s tickets, as we prioritize excellent customer support.
Instafeed comes with a configuration that lets you choose how posts open: in a new tab or on a popup inside your website. To open posts on Instagram, please make sure you are logged into Instagram on your browser.
Feel free to contact us at support@minttstudio.com if you need assistance.
Thank you,
Instafeed Team
Support responses were incompetent and lacked appreciation of paying for their service. IG Reels just stopped posting for a couple days then one posted and stopped again. We were told that the issue was because we didn't have A PRO account which we did. So the first response was "give us money" without simply checking to see if we already did.
Then it was a music copyright accusation which was music provided by IG for business accounts. IG will remove or mute videos that misuse audio. We currently have paid advertising on IG with the same posts.
They have an unhelpful "it's your fault" response instead of helping to resolve so the app runs smoothly again. Instead of assisting, the support attempts to blame shift the customer, gaslight the issue and avoid addressing errors of the app. We enjoyed their app until we needed "support."
Hi TEEK! Thank you for sharing your feedback on Instafeed. We take pride in being an official Instagram app, adhering strictly to Instagram's rules and guidelines.
As our support team previously mentioned, some of your Reels are restricted by the Instagram API due to the use of copyrighted songs. While these songs are permissible within the Instagram platform itself (as Instagram secures the necessary rights), they cannot be displayed externally, such as in your store. This is a standard policy to respect and protect copyright laws. This is explained in our documentation.
However, we assure you that all other Reels, especially those without copyright issues, were indeed visible after you upgraded to our Pro plan. Our team suggested this upgrade as the most suitable solution for your needs.
We are committed to providing the best support possible and believe we have offered you the best assistance we could under these circumstances. We regret to hear that your experience felt unsatisfactory. Please know that we are here to support you and address any further concerns you might have.
Best regards,
Instafeed team
Bad customer service!
Ive used this feed for 12 months no problem.
I recently contacted your support and asked why my feed was suddenly missing from my website? I told it wasnt anything to do with Instafeed as i didnt have an account, sent screen shots of their app instaled on my dashboard. I then had i reply telling mt my feed was propbably from a theme pluggin. i then had no choice but to purchase additional theme support to be told. the Issue was with Instagram changing their API, and all i needed was a new Instafeed access token.
You would think as your app is for Instagram your support staff would of informed me of this major change? but no! they chose to ignore my enquiry, gave me no help or advice. It cost me $30 dollars for support i dont need. Thanks for nothing !!!
As Far as your excuse of a repy!
You still dont seem to understand? my store used your app for 12 months fine untill Instagram changed its API. Your understanding of the english lauguage is clearly poor! I had your Insafeed app installed and you failed to get off your arse and look into my problem! As i said before your customer service is non- existant!
Hello,
Thank you for your review, we are sorry it was not clear to you. Like we mentioned before the feed in your store is not from our app, you have our app installed but you are not using it.
You can confirm that yourself by uninstalling our app. Your feed will still work because the feed displaying in your store is not from our app, the token that you needed to change was not from our app.
It was not clear to us if you want to use our app, we cannot provide support to different apps I'm afraid.
If you still want to use our app please contact us directly support@minttstudio.com
Thanks,
Instafeed Team
Please stop charging our store. We deleted. the app three months ago and I still see the charges each month
Hi Purogenic, charges are done by Shopify and not apps directly. I can see that our app was uninstalled on July 1st. Our team will reach out to you to agree on a refund. Please check your Shopify account email. Thank you!
Had to delete because it doesn't work on Google Chrome anymore. I work on a company computer and cannot download any 'extensions' to bypass this.
Hello,
Instafeed works in any browser, you don't need any extension to run it. Please contact our customer support if you need any help at support@minttstudio.com
Thank you,
Instafeed team
It used to work sooo well! I just added a slideshow to my site, littleshopjoy.com and it keeps attaching itself to that at the top of my page. I have removed the code and it's still there. Sadly, I had to delete this after using it for monthsss.
Hello Little Shop Joy,
Thank you for your review.
We regret the inconvenience you experienced after using our app for a long time. You can adjust the position of the feed in the theme editor by dragging the section to your desired location.
Please don't hesitate to reach out to us at support@minttstudio.com if you require any assistance.
Thank you,
Instafeed Team
WARNING: Advertising from another homewares store appeared on my homepage. Shopify support confirmed it was from this app. So disappointed that this happened.
Hi there,
Thank you for your review. However as clarified over email with Felicity from Mint Interior Design and Shopify this issue was not caused by our app.
Thanks,
Instafeed Team
Do not install this app
Hello Giselle, can you please clarify what's the issue you are having? Please contact our Customer Service at support@minttstudio.com
this app is a pain in the ass for someone who does not want to sign into facebook for instagram. wont bring up my instagram account previously connected. waste of time here.
Hello Canna-Worm,
Thanks for taking the time to review. Our latest version doesn't require a Facebook account. Please contact our customer support at support@minttstudio.com if you need any help.
Thank you,
Instafeed Team
The app doesn't work consistently and support doesn't replies to email.
Hello Architects Fairies,
Thank you for taking the time to review.
Providing exceptional customer service is our top priority, and we reply to all our customer’s emails.
We are sorry for any inconvenience you encountered. Please contact us at support@minttstudio.com if you need assistance.
Thank you,
Instafeed Team