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Lots of glitches for UGC gallery. Posts are not in right order, when contacted, they insist there is nothing wrong even though my gallery is showing old posts first despite set to 'newest posts first'
We would like to apologize for the negative experience you faced with UGC gallery. This has been a tough time for us knowing that we've let you down and failed to provide you with the service you deserve. We have already resolved the issue and sent several emails, but haven't received any reply yet. Please note, that “Newest posts first” sorting is working on the admin panel for the convenient moderation of posts.
Moreover, we are always happy to discuss such issues and resolve them ASAP. You can just hit the Live Chat button on our website, contact insta@growave.io or we can jump on a call to discuss this.
This is a beautiful gallery and the customer service is out of this world outstanding. This gallery does EXACTLY what I want it to, and I'm so happy to have found it. check it out on my website www.unplannedpeacock.com
The app is great, but the customer service is just INCREDIBLE! I downloaded this app purely based on the other reviews left by customers about the customer service, and they definitely did not disappoint! Kalys assisted me from the get-go, and no request was too much for him. He integrated the app for me within minutes of our first initial message.
5 stars all the way!
www.littlesidekicksstore.com
Amazing customer support and service. Eldar was always happy to help with any changes and improvements we needed. Would definitely recommend.
Really pleased with this app - it works exactly as described and the customer support is really great - thank you :-)
Simple to use & looks great & quick and friendly support!
Very helpful and quick to respond. Helped us customize the app to our look best on our site.
Great app! It's a great way to have your customers shop directly from Instagram quickly. Also, it's very easy to use. Plus the customer service was amazing, they helped us immediately.
I was definitely impressed that a co-founder reached out to me to make sure that I have integrated the product correctly into my Shopify store. Thanks!
That is a great support for any question or customization. Highly recommended!