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Dishonest, dodgy and unethical business practices.
We had a HQ deal with Federica for US $200 / mo. For the first 3 months they charged us this, then they changed without telling us and started charging us $400/mo - they claim to have generated all these sales, when they are only appropriating sales if a customer sees an image or video on our site with the app.
NOT worth it, extremely expensive and dishonest ways of doing business.
Hey Camixa,
Saw your (2nd) review, and honestly, I wish this conversation had happened face-to-face instead of in public - because I think there’s a misunderstanding here, and I’d rather clear it up directly with you.
1️⃣ On Pricing - Let’s Get Clarity
We honour our agreements. If there was any miscommunication on pricing, I’ll own that, and we’ll fix it. But what’s strange is that we’ve reached out multiple times to discuss, and instead of hopping on a quick call, this ended up in a review. Feels like a missed opportunity, don’t you think?
2️⃣ On sales attribution - Here’s the Truth
The claim that we take credit for sales just because someone saw an image or video? Completely false.
✅ Sauce only attributes a sale when a customer clicks on a Sauce module and completes checkout. No click = no attribution.
✅ We literally align our risk with your success - we only win when you do.
3️⃣ The data doesn’t lie
Let’s look at the actual results:
📈 AOV is up.
📈 Website conversion is up.
📈 Customers interacting with Sauce are spending more.
So if Sauce is making you more money, how exactly is that a bad thing?
4️⃣ The bigger picture - let’s Fix This
I get it - if you feel blindsided by something, that’s frustrating. What I don’t get is ignoring all our outreach and then blasting us publicly instead.
So let’s fix it. Let’s get on a call and actually talk this through. If we messed up, I’ll make it right. But if Sauce is genuinely driving more revenue for you, then let’s be real - this isn’t about the tool, it’s about making sure you’re using it the best way possible.
And hey, if nothing else, at least I’ll get a chance to hear your side directly instead of reading it like a scene out of a courtroom drama. 🎭
Let me know what works. Door’s open....
Extremely Expensive - Customer Gouging
We negotiated directly with HQ for a $200/mo plan, ended up getting charged close to US $400/mo. Not worth it and very expensive.
The app claims credit (they charge you extra commission) every time a customer might happen to see an image or video and then purchase. They claim they generated the revenue / bring in additional sales - I call this attribution theft!
Try instafeed for $6/mo instead.
Hey CAMIXA,
Appreciate the honest feedback. I totally get that pricing matters, so let’s break it down.
It looks like, Sauce has been crushing it on upsells - your net AOV is up, conversion rates have improved, and we only charge based on actual performance, not just a flat fee. That’s why the pricing might look different from the base plan, this last month the extra revenue from upsells has outpaced expectations - pricing scales with the revenue Sauce helps generate.
That said, if the value isn’t lining up with what you expected, that’s on us to fix. Happy to jump on a quick call to walk through what’s happening, realign expectations, and see if Sauce is still the right fit for you.
Let me know what works - I’d love to make this right.
All the very best,
Guy
Its ridiculous the amount you are now charging a month for this. It used to be free. That is quite the jump. And there is basically no free option once you use 50 tags. VERY disapointed.
Was a nice app until the developer got greedy and decided to remove the multiple tags on hundreds of products that were already tagged for 2 or 3 products on my feed to push a $29 per month option for more than one tag. He gave no warning and I just happened to be updating my feed last night to wake up this morning to many tags removed.
Also there are annoying pop ups every single time you try to edit. Not worth it and removing. He gives no support whatsoever and you will not be able to delete your account since they never respond. There are way better apps out there for less that do the same thing and has support.
This could be not a bad app - ie. it makes a pretty, shoppable gallery however, I have to tag the products in instagram if i want them to show up on instagram, and THEN I have to tag them AND populate them on our shop page. It does not just pull my tags from IG and auto update our store page. I also can not indicate variant. For our store this is a big deal - like, tagging a product without being able to indicate the COLOR isn't helpful. Lastly, what really made me write this review... these developers are just being plain shitty and removing features and starting to upcharge for basic features. I am not allowed to tag more than one product now?! You've got to be kidding. This is where I find another plug-in. Byyeeeeee.
UX is awful. It won't let me search the influencer by their handle only with hashtags. It also won't let me add the influencer image to the product page without downloading code. It used to be easier to use but since they updated the app, it's gone downhill. Will probably delete the app and find something similar. 100% do not recommend.
Hi Ela Handbags, I've recorded a quick 1min video https://youtu.be/vM4F0SlpL1Q showing how any Instagram Influencer can be looked up by their username, their media can then be tagged with any product and automatically showcased in your relevant product pages (no code needed!). I'd be delighted to hop on a 1:1 to better understand your key challenges and will do my best to solve + optimise them for you on the call.
TERRIBLE APP DO NOT USE. IT DOES NOT MAKE YOUR INSTAGRAM SHOPPABLE IT GIVES YOU A LINK TO PUT IN YOUR BIO SO PEOPLE CAN SEE A PAGE TO SHOP THE PHOTOS. COMPLETELY POINTLESS. DONT WASTE YOUR TIME LIKE I DID
I've followed the instructions, but it's not working on my feed and I cant find a customer service number, email or contact anywhere. How are we supposed to contact you for help?
impossible to delete or deactivate your account! Does not make your actual instagram shoppable.
Super confusing UI and horrible customer support. We've had some simple requests for info after the theme wouldn't auto-install and the code couldn't be implemented. Close to a dozen emails later they refuse to give us simple information, nor message us back. Terrible app and people.