Fast Simon Search and Filters

Awesome for Shopify. A must-have-app!

Current review
My initial review is below. Good things first - support is outstanding.

Product really sucks. The app rolls out features without really testing things out and tries to load paying customer to do the testing job for them. End results - we have had site wide disruption twice so far. Did not receive a proper response or redressal.

The app directly starts messing with the theme code without your knowledge. Given that the features are not tested properly, it almost always leads to disrupting your normal course of business.

After a recent update, the app erased all the settings on the theme. Basically, it caused a down time of over 8 hours during our peak business time.

Overall, very risky app to have if you are serious website. Other things are the bad UI/UX and buggy over all implementation.

The product intent is good, but implementation is buggy and paid customers are just guinea pigs for testing.
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Initial review

This app has really exceeding our expectations. We were looking for something that fast, reliable, responsive and with a clean UI. This app fits the bill perfectly. The best thing so far has been the quality of support. The team has been extremely responsive. Ed especially seems to be always on and responds pretty fast. Any minor issues that we identified were fixed pretty much in a matter of less than an hour.

We have been using app for almost a month now and would recommend the app whole heartedly to all the startups out there. Similar solutions are close to $500 per month, so to me its a no brainer. My whole hearted 5 stars to this app!

Excellent app, great features and superb speed, same goes for the customer service. Ed and Jay have helped me out tremendously over the past few months making sure the search engine performs at its peak! Fully recommended :)

Tried every search app and this is BY FAR the best one. Our products are sometimes hard to find but this makes it effortless for customers.

Lots of other great features too.

Not Paying $150 A Month For This... That's Crazy

Has been a great app! Excellent support and really great folk.

Great app. I wish that the basic package included search of blog posts and pages.

Instant Search+ appears to be a great app. It checks all the boxes for what I need for customers to find the items that they are looking for on my website. However, I do find the initial installation support extremely lacking. I have spent many hours trying to configure the app without much success. I have reached out to support several times, and get directed back to the same product documentation that I am following for set up. I even inquired about getting some additional support (for a fee), and was told that wasn't included in my package. Bottom line appears to be that if you aren't prepared to go in on the more expensive plans, the support is not available to help you optimize the an entry or mid level of the app. Very disappointing...definitely not what I was told by the sales rep that sold me on the program.

Was paying $100/month and had an issue with the way this app was working. Took two times reaching out to customer support to get an answer. When I did, they told me there was a conflicting problem with their app and another. Instead of looking into they told me to contact support for the other app. Needless to say, deleted instant search and installed another.

Great search tool, our customers are finding exactly what they are looking for and finding it quickly. We couldn't be happier with Instant Search +. Thank you!