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the support is very terrible, I request for install the app, but they alway ask me to authorized accessaccess the admin page, and don't do any thing for me, and the respone is delay, I sent the email for them, usually get respone more than one week.
I am very sorry you had a negative experience. We did try to provide you with 1 day support. Unfortunately, as you know, we never received the access email so we could work on your store. I do appreciate the you tried to send it. But it seems this was out of our control.
I think it is important to understand that during COVID, we have been working hard to look after our customers. However, there have been some temporary delays in giving immediate support. We are a small dedicated team, that at times have had to put family over work.
None the less, we continue to strive to offer support to ALL customers, including those that use our service 100% free.