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We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.
Thank you for your kind review! We love to hear that your experience has been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.
UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. It was a process to file a claim and eventually get a small reimbursement from the shipper. But with UPS Capital, we know we'll get paid right away, so we're able to quickly ship our customers a replacement product without needing any sort of approval from anyone. This gives our customers a much better experience and makes it easier for our team to manage.
Thank you UPS Capital!
Thank you Starfire Direct for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with the claims process. Customers like you are always a joy to work with. Happy shipping!
A great app to offer insurance coverage for shipments large and small. Improves our customer experience and shipping protection.
We are happy to hear you had a positive experience with InsureShield. Our goal is to keep you and your customers happy. Thank you for the kind review!
We have installed it as a test for insurance of our packages while choosing the option to insure packages only if selected, anyway, we have had it for a few weeks and never used the services and they are charging us fees for some reason even if we proved that the charges are based on false data as we haven't used any of the services. Also, it only covers shopify based orders and not any orders that integrate into shopify from other sources.
Thank you for your review. We appreciate you bringing this issue to our attention and we are sorry to hear that your experience was not ideal. A member of our team will reach out to get more details to assist you.
Easy sign up. No monthly fees. I needed more than $100 of insurance on my packages. It adds an option at check out, after choosing UPS, I typed in the amount the package is worth. It was so easy. Patrick even called me to help finish the sign up process.
We're glad you love InsureShield! Our goal is to keep you and your customers happy. We are thrilled Patrick was able to help you sign up. Here's to happy shipping!
Patrick has been super helpful getting us set up, we are excited to start using UPS capital for Shopify!
We are thrilled that you've had an excellent experience with the help of Patrick! Thank you for the kind feedback and review. We hope you will continue to have an excellent customer experience.
Great product and I love that I can give the customer the option to either use the shipping insurance or not. I have not filed a claim yet but am interested to see how the process goes. The only complaint that I have is who is eligible for the coverage I have received conflicting answers from UPS Capital team members, some answers in writing would be awesome to clarify the terms.
Thank you for the review. We are thrilled that you are happy with your insurance options. We hope that Patrick from our team was able to clarify and answer your questions. Thank you for the valuable feedback!