InsureShield Package Protect , 56 recensioni

InsureShield was so easy and quick to add to my Shopify store (thanks to the rep who helped me - thank you Lexxi!). It added a layer of protection that would allow customers to rest easy if anything were to happen to their package. I like that I was given the option to cover if the customer didn’t want to purchase it for themselves & how easy it is for them to add the protection at checkout. I would recommend InsureShield to any small business looking for a way to offer their customers the confidence to shop worry-free.

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

Best App for Jewelry store very simple to use and easy integration
you can ship with peace of mind that all your goods will be insured
great customer service

This protection is a No Brainer for any seller to have. It protects us and our clients and any expense is minimal for the peace of mind it provides. Porch Pirates beware InsureShield is there.

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

Update: I was able to get in touch with Yolanda (customer support tech) who engaged and understood the issue. She then passed this issue up the chain and we are being refunded for all charges that weren't orders that needed to be shipped. Also I spoke with the Product Lead and he assured me that going forward this would be resolved and that they used my report as a means to fix and update their system. Experience started off awful, but they resolved the issue (even though it took some time to get the right support).

If you sell products exclusively online, this app may work well for you. However, if you sell items in store, have the option for buy online pick up in store, or do any other sales, this app is a total failure. We've been getting charged for items sold that were not shipped (items sold in store or BOPIS). I've tried numerous times to contact UPS capital via their 1-800 phone number and I've been passed around or promised assistance or a return call. I've emailed several times as well with no resolution. I've finally received more support from 1 of their customer support specialists who is trying to help, but now it seems like I'm awaiting for shopify to review transactions. Reviewing transactions should be easy, shopify shows whether an item was shipped or not and if an order was supposed to be shipped and was cancelled/refunded. It's been almost 3 weeks of communication and the issue is yet to be resolved. We need to be refunded for all the items we were charged coverage for that were not shipped.

Best shipping insurance provider! Claim process is super easy and getting reimbursed is painless with InsureShield. Jeanne was very helpful and still is to this very day.

Thought this app would be a plus but don't make the mistake of installing if you have any expectation of needing any service or if you happen to process any orders using a method other then shipping like pickup or local delivery.
When I first signed up they were helpful and a rep contacted me about my issues, but since that person promised to credit me for orders not shipped it has been months and they still haven't got it fixed.
It is literally impossible to reach anyone on their team, they offer an 800 number that always goes to voicemail and then don;t respond to your voicemails, mail support is the same all my messages constantly go ignored and on the rare occasion someone contacts you they never followup. I've never had to make a claim but with the service I've seen so far it does not bode well!

We have been very pleased with the way InsureShield Shipping Coverage has worked for our customers and integrated into our checkout process. By giving customers the option to insure their products, they can securely purchase goods on our website with peace of mind all the way to delivery.

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. It was a process to file a claim and eventually get a small reimbursement from the shipper. But with UPS Capital, we know we'll get paid right away, so we're able to quickly ship our customers a replacement product without needing any sort of approval from anyone. This gives our customers a much better experience and makes it easier for our team to manage.

Thank you UPS Capital!