レビュー (57)

総合評価
3.8
評価レベルごとの件数
  • 評価の75%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の14%は1つ星です
編集日:2023年6月14日

I have been an InsureShield for Shopify customer since August 2002. We are satisfied with how UPS Capital takes care of our claims. They process the claim soon as you file it with them

O Skin Med Spa
アメリカ合衆国
アプリの使用期間:2年弱
UPS Capital Insurance Agency Inc. が返信しました 2023年6月20日

Thank you for the kind review O Skin Med Spa! We prioritize customer service and we're so happy to hear that you've had good experiences with our claims process. We appreciate you taking time out to provide us with feedback!

2023年5月10日

I've use UPS Capital for over a year now and their insurance processing for claims is the best we've used to date. Incredibly fast processing, simple and intuitive interface and they cover a vast amount of service levels and service providers. We've used them from domestic and international shipments with zero issues. I highly recommend you using them if you're contemplating adding insurance to your shipments.

Typically Blush
アメリカ合衆国
アプリの使用期間:1年以上
UPS Capital Insurance Agency Inc. が返信しました 2023年5月10日

Thank you for the kind review Typically Blush! We aim to provide good service in a variety of circumstances, so we're happy to hear that we're able to meet your range of shipping needs as well as a smooth claims process.

2023年4月26日

It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.

Tea Dealers
アメリカ合衆国
アプリの使用期間:1年以上
UPS Capital Insurance Agency Inc. が返信しました 2023年4月26日

That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims process.

編集日:2023年2月2日

We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.

Estancia Tiles
アメリカ合衆国
アプリの使用期間:1年以上
UPS Capital Insurance Agency Inc. が返信しました 2023年2月2日

Thank you for your kind review! We love to hear that your claims and customer experience have been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.

2023年3月10日

The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!

Dogs With Issues
アメリカ合衆国
アプリの使用期間:1年以上
UPS Capital Insurance Agency Inc. が返信しました 2023年3月10日

Thank you for the kind review! Customer service is our top priority and we are thrilled that we have exceeded your expectations. Thank you for being a valued customer!

2023年7月11日

Excellent shipping insurance app that easily integrates into Shopify. Customer support during the install process is superb.

Leigh & Elizabeth
アメリカ合衆国
アプリの使用期間:約1年
UPS Capital Insurance Agency Inc. が返信しました 2023年7月12日

That's what we call the brighter side of shipping! Thank you Leigh & Elizabeth for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!

2023年11月14日

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

VOELEN
アメリカ合衆国
アプリの使用期間:約1年
UPS Capital Insurance Agency Inc. が返信しました 2023年11月15日

Hi VOELEN,

We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

2023年4月20日

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Mociun
アメリカ合衆国
アプリの使用期間:約1年
UPS Capital Insurance Agency Inc. が返信しました 2023年4月20日

Thank you Mociun for the kind review! We are thrilled that the claims process has been easy for you and that Patrick has been helpful. Thank you for being a valued customer!

2023年3月9日

Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.

Rustic Sinks
アメリカ合衆国
アプリの使用期間:約1年
UPS Capital Insurance Agency Inc. が返信しました 2023年3月10日

We are thrilled that you have had a good experience with InsureShield! Our goal is to provide customers with peace of mind and we excited to have met our mark. We love that Patrick was so instrumental in checking in and helping overall. Thank you for the kind review!

2023年6月22日

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

Amor Lafayette
アメリカ合衆国
アプリの使用期間:約1年
UPS Capital Insurance Agency Inc. が返信しました 2023年6月23日

Thank you for the wonderful review Amor Lafayette. We are thrilled that the InsureShield App has helped enhance your productivity. We greatly appreciate the valuable feedback. Happy shipping!