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Excellent shipping insurance app that easily integrates into Shopify. Customer support during the install process is superb.
That's what we call the brighter side of shipping! Thank you Leigh & Elizabeth for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!
Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!
Hi VOELEN,
We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!
InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.
Thank you Mociun for the kind review! We are thrilled that the claims process has been easy for you and that Patrick has been helpful. Thank you for being a valued customer!
Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.
We are thrilled that you have had a good experience with InsureShield! Our goal is to provide customers with peace of mind and we excited to have met our mark. We love that Patrick was so instrumental in checking in and helping overall. Thank you for the kind review!
This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!
Thank you for the wonderful review Amor Lafayette. We are thrilled that the InsureShield App has helped enhance your productivity. We greatly appreciate the valuable feedback. Happy shipping!
Their customer service is top notch! We appreciate all your help in resolving the issues and kept us updated in every steps.
Thank you Mamma Mia Covers for the kind review! We love to hear that you are happy with our customer service and we have helped resolve any issues. Happy shipping!
UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. Our previous insurance company denied most of our claims saying it was our fault not their shippers. But with UPS Capital our claims have been going through and the process is so much easier.
Thank you UPS Capital!
Thank you for the review Yandas Music! We are thrilled that you've enjoyed your claims journey with us. Thank you for being such a valued customer and sharing your positive experience!
Over the past couple of years, we have tested Shipsurance, Route Package Protection, and InsureShield. And to be very honest, InsureShield is the best one by a million miles. InsureShield gives us the peace of mind that Shipsurance never could. It was close to a nightmare working with Shipsurance on a claim, they would make us (and our customers) wait more than two weeks before asking us for another document from the shipping carrier for no reason. But InsureShield, which is technically run by UPS, so they already know what the entire story behind a lost shipment is. Getting reimbursed for any lost shipments is virtually painless with InsureShield. Route Package Protection is also good, but InsureShield has much better coverage rates, faster reimbursements, and excellent customer support. And, even though they are run by UPS, they also insure USPS and other carrier packages as well. Highly recommended!
Thanks for the review. You’ve got us seeing stars! 5 of them, WOW! We like helping our customers and we want you to have positive experiences. With InsureShield, most all-risk claims are paid in just a few days. We understand that dealing with insurance claims can be challenging for a business, and it is important for you to recover losses as soon as possible so you can serve your customers. If you ever have questions, we’re here for you. You may also want to check out: https://upscapital.com/claims-overview/
Easy setup, reliable customer service and easy to file claims! Jeanne was extremely helpful with installing the app on our Shopify store and is always there when we need her! Highly Recommended!
Hi, Thanks for the 5-star rating and for sharing your experience. That's what we call the brighter side of shipping! We are happy to hear you had a positive experience with InsureShield. We’d love to hear from you again. Continue enjoying your shipping insurance with our reliable coverage. Thanks.
Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.
Thank you for the kind review! We love to hear that InsureShield has been a seamless experience for you and that you had a good claims process. Happy shipping!