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This is a great APP! It saves me a lot of time as opposed to navigating UPS's or USPS standard claim process! The cost is negligible and easily transferred to customers, and the savings in time and headache in the draconian claims process UPS has for its standard customers is well worth the costs. The folks are very helpful and go above and beyond to make sure you have the proper service. I am really quite pleased.
No one who ships anything that could possibly break should not buy this app (if you're shipping tee shirts... well you might be able to get away without it!)
I did with hold one star, and that is because UPS Capital, the underwriter for the app, continually solicits my business to cover me overall. Since experiencing UPS Capital through Shopify, I want it, however they refuse me (even though they solicit me...). One time they said that I break too many packages (to be fair, UPS breaks the packages after I pack them to their standards), and the other time they said I needed $3M in shipping volume to qualify. It is very frustrating that they dangle this carrot in front of me, only to refuse me. I also think that since UPS and UPS Capital are obviously in bed together, and I already pay the declared value insurance (and they do reimburse me after I follow their draconian process), and am willing to pay UPS capital insurance on top, they should just make my life easier and let me play with the big kids.
Once again, get this product if you experience breakages, very streamlined, easy to keep track off, overall excellent, and the customer support is great. I withheld a star because I want it for the rest of my business : ) Thanks Shopify for getting my foot in the door of this next level product.
And if you are curious, I ship maple syrup in glass and plastic, and so thats why breakages are a part of doing business for me.
Thank you for the review Rugged Ridge Forest! We are thrilled that the InsureShield App has saved you time and that you have been pleased with our customer service. We also appreciate the valuable feedback that you included. Thank you for being such a valued customer!
So far so good. Claims process is super easy. Would give 5 stars if there were a way to easily view accrued charges without having to run reports or wait for the invoice.
Thank you for the review. We are thrilled that the claims process has been easy. We appreciate the invoice feedback and will relay this to our team to keep in mind for future enhancements.