Classificação geral
4,3
Número por nível de avaliação
  • 78% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 11% das avaliações são de 1 estrelas
13 de fevereiro de 2023

InsureShield was so easy and quick to add to my Shopify store (thanks to the rep who helped me - thank you Lexxi!). It added a layer of protection that would allow customers to rest easy if anything were to happen to their package. I like that I was given the option to cover if the customer didn’t want to purchase it for themselves & how easy it is for them to add the protection at checkout. I would recommend InsureShield to any small business looking for a way to offer their customers the confidence to shop worry-free.

Stay Down To Earth
Estados Unidos
10 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 13 de fevereiro de 2023

Thank you for your kind review! We love to hear that your experience has been quick and easy and you are happy with your coverage options. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.

28 de abril de 2023

As a company that relies on the timely delivery of packages, we are confident in InsureShield's package insurance. Their straightforward claim process and reliable payment of claims ensure that our bottom line will not suffer from any unforeseeable losses. Moreover, the added protection against package theft through their app is a valuable benefit that provides us with peace of mind, and ensures our customers' satisfaction. In short, InsureShield's package insurance is an invaluable product that helps us mitigate risks, protect our business interests, and maintain the highest level of customer service. I can't overstate how highly I recommend this app!

Budget Billiards Supply
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 28 de abril de 2023

Thank you Budget Billiards Supply for the kind review! We love to hear that you are happy with our customer service and our claims process. Happy shipping!

21 de março de 2023

Great experience with them on getting our products out. We appreciate the service and will continue working with them in the future.

Bunn Gear
Estados Unidos
Aproximadamente 2 anos usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 21 de março de 2023

Thank you Bunn Gear for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with our service. Customers like you are always a joy to work with. Happy shipping!

9 de março de 2023

Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.

Rustic Sinks
Estados Unidos
Aproximadamente 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 10 de março de 2023

We are thrilled that you have had a good experience with InsureShield! Our goal is to provide customers with peace of mind and we excited to have met our mark. We love that Patrick was so instrumental in checking in and helping overall. Thank you for the kind review!

Data de edição: 2 de fevereiro de 2023

We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.

Estancia Tiles
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 2 de fevereiro de 2023

Thank you for your kind review! We love to hear that your claims and customer experience have been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.

11 de abril de 2023

We've been using InsureShield for the last six months or so and could not be happier. The claims process super smooth and easy, but for us the time saved on not having to manually calculate the insurance amount for each order is the big win. We use Shopify Shipping, and prior to installing InsureShield we would manually calculate the replacement value (70%) on each order. Now we bulk ship quickly and easily with complete peace of mind that each order is sufficiently insured if it's lost or damaged.

Taco Moto Co.
Estados Unidos
9 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 11 de abril de 2023

Thank you for the kind review Taco Moto! We love to hear that the claims process has been easy for you and that we have helped you save time and have peace of mind. Customers like you make our jobs even better. Happy shipping!

2 de maio de 2023

Best App for Jewelry store very simple to use and easy integration
you can ship with peace of mind that all your goods will be insured
great customer service

JA Inc
Estados Unidos
6 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 2 de maio de 2023

Thank you for the review JA Inc, we're glad you love InsureShield! Our goal is to keep you and your customers happy, so it's great to hear about your positive experience with our customer service. Here's to happy shipping!

10 de março de 2023

The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!

Dogs With Issues
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 10 de março de 2023

Thank you for the kind review! Customer service is our top priority and we are thrilled that we have exceeded your expectations. Thank you for being a valued customer!

10 de março de 2023

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. It was a process to file a claim and eventually get a small reimbursement from the shipper. But with UPS Capital, we know we'll get paid right away, so we're able to quickly ship our customers a replacement product without needing any sort of approval from anyone. This gives our customers a much better experience and makes it easier for our team to manage.

Thank you UPS Capital!

Starfire Direct
Estados Unidos
Aproximadamente 2 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 13 de março de 2023

Thank you Starfire Direct for the kind review! We are thrilled that you have had a good experience using InsureShield and are happy with the claims process. Customers like you are always a joy to work with. Happy shipping!

20 de abril de 2023

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Mociun
Estados Unidos
Aproximadamente 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 20 de abril de 2023

Thank you Mociun for the kind review! We are thrilled that the claims process has been easy for you and that Patrick has been helpful. Thank you for being a valued customer!