InsureShield Shipping Coverage

This protection is a No Brainer for any seller to have. It protects us and our clients and any expense is minimal for the peace of mind it provides. Porch Pirates beware InsureShield is there.

Thought this app would be a plus but don't make the mistake of installing if you have any expectation of needing any service or if you happen to process any orders using a method other then shipping like pickup or local delivery.
When I first signed up they were helpful and a rep contacted me about my issues, but since that person promised to credit me for orders not shipped it has been months and they still haven't got it fixed.
It is literally impossible to reach anyone on their team, they offer an 800 number that always goes to voicemail and then don;t respond to your voicemails, mail support is the same all my messages constantly go ignored and on the rare occasion someone contacts you they never followup. I've never had to make a claim but with the service I've seen so far it does not bode well!

Started out great but has been going downhill quickly. Claims used to be approved in 1-2 days, now I'm waiting over a week (at least) on a claim to process. When it finally does process, it's almost never approved without them first asking for 3-4 different documents, in addition to all the documents I've already provided, documents which used to be enough to approve a claim. My current adjuster (Breanna) does not reply to my emails when I reach out. In addition to me uploading the conversation with my customer, the order history page that shows the order value and amount refunded - she's now asking for a Credit Memo, a Reshipment Tracking Number (even though we didn't re-ship anything), and also a "statement from the customer". What even is that? I'll never know because no one replies when I reach out to ask what is going on. I consistently sent them anywhere from $500 to $900 a month in premium payments (paid via invoice, credit card), but they now are having troubles paying out claims in the amount of $30-60 when I've provided full proof. We are a super small business so to pay this much money and stop getting anything in return for it, I now don't see this as "insurance" because clearly nothing is insured. Honestly, I'm considering stopping payment on this previous month's invoice because they paid out $0.00 to us in the month of November but we will owe them nearly $500 in premiums for said orders. So long story short - they started out great and won me over, but in the end, they are no better than Route or the others. I cannot recommend their services. The claims process has become slow and the agents will not reply to your contact attempts. Feel free to follow up with me if you want to make this right but as of now, our search for a new provider starts today. I will be reaching out to close my account and will also be requesting that my most recent invoice by waived since you paid out nothing and provided zero coverage. I'll also be sharing this information with Shopify support.