InsureShield Package Protect

DON'T WASTE YOUR TIME!!! Customer support is AWFUL!!! I have reached out for a week now for assistance and no one is helping or getting back to me, the phone number listed to call is "disconnected". Very disappointed. I had high hopes for this app. Will be looking for another option.

The entire team and process is very professional and has helped us cover damage and losses - both of which insurance directly filed with carriers would often not pay out. No issues, just a couple of small bumps with the app but it has since gotten better!

Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with no warning. They also won't allow you to negotiate or bring down your rates once they do this. They will also charge insurance for full MSRP value on products, even if the customer received a discount, or the item was on sale at the time. There's a lot of work needed, but it worked well for us in the beginning.

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

I would not recommend this app at all. After using it for 7 months and only submitted 5 claims, they've decided to change my policy and told me that they were going to deduct $50 from every claim refund on top of what they're already charging me and my customers. The most absurd thing I've heard. But luckily, there's plenty of fish in the sea so I found me a much better app on the app store that doesn't have these ridiculous terms. Keep looking, there are way better apps out there than Insure Shield.

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.