整体评分
4.3
每个评分等级的数量
  • 78% 的评分是 5 星
  • 9% 的评分是 4 星
  • 2% 的评分是 3 星
  • 0% 的评分是 2 星
  • 11% 的评分是 1 星
2024年4月15日

A solid 5 stars, really good insurance for our orders, it's been around 2months we are using this and also the customer support is great they reply with a day or so

Olfactoryfactoryllc
美国
大约2个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2024年4月17日

That’s what we call the brighter side of shipping! We are so glad to hear that you’ve been enjoying the InsureShield app & had a positive experience with our customer success team.

2024年4月18日

Absolutely love using this app, it's so easy to use and customer support is top notch. Thank you very much.

Charmboxmen
美国
5个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2024年4月22日

Hi Charmboxmen,
We’re glad that you’re loving our InsureShield app! Our goal is to provide great customer service to our customers and we are glad to hear that you’re having a great experience with our support team.

2024年1月29日

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Beaded Blondes Wholesale
美国
6个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2024年1月31日

Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!

2024年1月18日

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

Prolisok
美国
4个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2024年1月31日

We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!

2023年11月14日

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

VOELEN
美国
大约1年 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2023年11月15日

Hi VOELEN,

We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

2024年4月20日

muy buena y muy rapida la resolucion de casos de reclamos, Fue muy buena decision de nuestra compañia tomar la cobertura de seguro de envios. gracias por atencion. Mil veces recomendado

AAA Craft Wire
美国
5个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2024年4月22日

Hola AAA Craft Wire, gracias por esta increíble reseña y por recomendar la aplicación InsureShield. Priorizamos excelentes experiencias de envío y estamos seguros de que cumplimos con los requisitos aquí para usted. ¡Por un feliz envío!

2023年5月23日

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

larueperformance.com
美国
7个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2023年5月24日

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that you got to experience this firsthand while customizing your website! Kind people like you make our job a pleasure.

2023年7月11日

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

RTC Fitness Equipment
美国
5个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2023年7月13日

Thank you for the wonderful review RTC Fitness Equipment! We are so happy to hear that you had a positive experience with our customer support & claims process. Here’s to happy shipping!

编辑时间:2024年1月17日

I had problems setting up billing as I kept getting error messages, and had to write an e-mail to InsureShield support, but in the end it sorted itself out. The rest of my startup with InsureShield went smoothly.

The app is currently running smoothly with no further issues. Customer support has been very supportive, especially Charles...thanks for your help.

Coffeio.store
美国
4个月 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2023年9月20日

Hi Coffeio.store, we are glad that you were able to smoothly set up the InsureShield app after the initial error messages. This feedback is helpful to our team and helps us improve. Here’s to happy shipping!

2023年5月10日

I've use UPS Capital for over a year now and their insurance processing for claims is the best we've used to date. Incredibly fast processing, simple and intuitive interface and they cover a vast amount of service levels and service providers. We've used them from domestic and international shipments with zero issues. I highly recommend you using them if you're contemplating adding insurance to your shipments.

Typically Blush
美国
1年多 人在使用应用
UPS Capital Insurance Agency Inc. 已回复 2023年5月10日

Thank you for the kind review Typically Blush! We aim to provide good service in a variety of circumstances, so we're happy to hear that we're able to meet your range of shipping needs as well as a smooth claims process.