レビュー (13)

総合評価
1.5
評価レベルごとの件数
  • 評価の15%は5つ星です
  • 評価の31%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の54%は1つ星です
2024年10月5日

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

meraki.
イギリス
アプリの使用期間:2年以上
2024年7月30日

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

Walleu
ポルトガル
アプリの使用期間:9ヶ月
2024年5月21日

Currently listed as 'Unsupported' within Shopify.

Flight Panels
イギリス
アプリの使用期間:約1年
2017年5月6日

App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.

Pure Hearts International
アメリカ合衆国
アプリの使用期間:1年以上
2017年1月10日

It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit ...

Hello Greenpeacookie Com
アメリカ合衆国
アプリの使用期間:7ヶ月
2017年5月31日

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if ...

Poches Et Fils
カナダ
アプリの使用期間:1年以上
2017年3月20日

The app itself is great and integrates nicely. We're huge fans.

However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.

Lofelt Us
アメリカ合衆国
アプリの使用期間:12ヶ月
2016年10月3日

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.

Inusual Store
スペイン
アプリの使用期間:8ヶ月
編集日:2017年7月8日

Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't.

Also ...

Leapchic
アメリカ合衆国
アプリの使用期間:約2ヶ月
2019年2月28日

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

Edgehill Co
アメリカ合衆国
アプリの使用期間:9ヶ月