Intercom: AI Customer Service
Esittelykuvagalleria
Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
- Suosittu samankaltaisissa kaupoissa
- Sijaintipaikka Yhdysvallat
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Toimii seuraavan kanssa:
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Luokat
Reaaliaikaiset viestit
Automaattiset vastaukset
Hinnoittelu
Intercom saattaa laskuttaa ulkoiset maksut erikseen. Lue lisää
Fin AI Agent
$0.99 kertaveloitus
per resolution
Ominaisuudet
- With Intercom or your current helpdesk
Essential
$39 /kuukausi
tai $348/vuosi ja säästä 26 %
per seat
Ominaisuudet
- Customer support for small businesses
14 päivän maksuton kokeilu
Advanced
$99 /kuukausi
tai $1,020/vuosi ja säästä 14 %
per seat
Ominaisuudet
- Powerful AI features for growing teams.
14 päivän maksuton kokeilu
Expert
$139 /kuukausi
tai $1,584/vuosi ja säästä 5 %
per seat
Ominaisuudet
- Security and reporting for larger teams.
14 päivän maksuton kokeilu
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot
Arvostelut (18)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Tuki
Sovellustuen tarjoaa Intercom.
Resurssit
Kehittäjä
Lanseerattu
31. elokuu 2016
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