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Engage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Salesforce
- Slack
- Github
- zendesk
Catégories
Messagerie en temps réel
Réponses automatisées
Tarification
Les frais externes peuvent être facturés par Intercom séparément de votre facture Shopify. En savoir plus
Essential
$39 / mois
ou $348/an et économisez 26 %
per seat
- The customer support plan for individuals, startups, and small businesses.
Essai gratuit de 14 jour(s)
Advanced
$99 / mois
ou $1,020/an et économisez 14 %
per seat
- Powerful automation tools and AI features for growing support teams.
Essai gratuit de 14 jour(s)
Expert
$139 / mois
ou $1,584/an et économisez 5 %
per seat
- Collaboration, security and reporting tools for large support teams.
Essai gratuit de 14 jour(s)
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (13)
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Currently listed as 'Unsupported' within Shopify.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Assistance
Assistance relative à l’application fournie par Intercom.
Ressources
Lancement
31 août 2016
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