Intercom: AI Customer Service
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Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
- Popularne wśród sklepów takich jak Twój
- Z lokalizacją w Stanach Zjednoczonych
Języki
Angielski
Ta aplikacja nie została przetłumaczona na język Polski
Współpracuje z
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Kategorie
Wiadomości w czasie rzeczywistym
Automatyczne odpowiedzi
Ceny
Intercom może naliczać osobne opłaty, które nie są uwzględniane na fakturze Shopify. Dowiedz się więcej
Fin AI Agent
$0.99 opłata jednorazowa
per resolution
Funkcje
- With Intercom or your current helpdesk
Essential
$39 /miesiąc
albo $348/rok, co pozwala oszczędzić 26%
per seat
Funkcje
- Customer support for small businesses
14-dniowa darmowa wersja próbna
Advanced
$99 /miesiąc
albo $1,020/rok, co pozwala oszczędzić 14%
per seat
Funkcje
- Powerful AI features for growing teams.
14-dniowa darmowa wersja próbna
Expert
$139 /miesiąc
albo $1,584/rok, co pozwala oszczędzić 5%
per seat
Funkcje
- Security and reporting for larger teams.
14-dniowa darmowa wersja próbna
Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen
Recenzje (18)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Pomoc techniczna
Pomoc techniczną dla aplikacji zapewnia Intercom.
Zasoby
Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.
Deweloper
Wprowadzenie na rynek
31 sierpień 2016
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